Senior On-Site Service Specialist

About the role

Provides day-to-day administrative services required to maintain the smooth operation of the business unit. May handle two or more of the following: prepping documents, scanning, copying, and mail processing.

Responsibilities

• Creates, proofs, revises, and edits written material as needed.
• Handles internal and external correspondence.
• Prepares documents for clients as required to exceed the deadline established for delivery.
• Creates and maintains departmental filing systems.
• Answers telephone lines for those they support.
• Updates calendars for those that they support.
• Uses and coordinates maintenance for local office equipment.
• Coordinates logistics for meetings, net meetings, and conference calls: location, communication, resources, etc.
• Maintains department logs, reports, and/or data entry for functional databases.
• Cross-trains and learns other responsibilities within the team and provides assistance as needed.
• Processes collection letter download and prepares for mailing.
• Responsible for account processing.
• Responsible for incoming mail distribution.
• Assists during month-end activities.

Requirements

• High school diploma or equivalent.
• 3-5 years of responsible, full-time administrative experience is required.

Skills

• Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales, and production departments.
• Must be able to adapt to changing situations and be flexible.
• Proficiency in word processing, spreadsheet, calendar scheduling, presentation, timekeeping programs, and other required software applications on a personal computer.
• Knowledge of modern office practices and procedures, including business correspondence, record keeping, filing systems, and office equipment.
• Knowledge of principles of managing and coordinating a variety of administrative functions efficiently.

Working Conditions

• Deals with time demands of work schedule by being available to work 8 to 12-hour shifts including nights, weekends, overtime, and holidays depending upon volume of work to satisfy account needs.
• Must be able to work in a production facility by adapting to moderate to high noise levels.
• Deals with moderate stress levels by adapting to and coping with stressful situations for extended periods of time.
• Position often requires ability to stand on feet for at least eight (8) hours per day.
• To handle customer orders, may be required to lift and/or carry 50 lbs from the floor to waist height, carrying it 10 feet, and lowering back to the floor.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Pay

Salary range: $17.02 - $26.11 per hour.

Location: Tempe, AZ, United States

Schedule: Full time