Senior On-Premises Exchange & Messaging Infrastructure SME (Contract)

About GEM Technologies

GEM Technologies is a cybersecurity-focused Managed Services Provider (MSP) supporting organizations that depend on secure, reliable, and highly available technology infrastructure. We are seeking a Senior On-Premises Exchange & Messaging Infrastructure Subject Matter Expert (SME) to join our team as a long-term independent contractor.

What You'll Do

• Troubleshooting complex Exchange production issues and providing architectural guidance
• Large-scale enterprise messaging environments
• Serving upgrades, migrations, disaster recovery, performance optimization, and Exchange Hybrid deployments
• Supporting Exchange environments utilizing Citrix NetScaler (ADC) and Citrix CVADM
• Mentoring our engineers through collaborative troubleshooting and knowledge transfer
• Recommending best practices for security, reliability, and performance
• Creating technical documentation and participating in scheduled maintenance or critical production support when needed

Required Technical Expertise

• Extensive, hands-on experience with on-premises Microsoft Exchange Server and related infrastructure, including:
• Microsoft Exchange Server 2013, 2016, 2019, and Subscription Edition
• DAGs, mail flow, transport services, Autodiscover, certificates, SMTP, DNS, SPF, DKIM, and DMARC
• Active Directory, Windows Server, Group Policy, PowerShell, Microsoft Entra ID, and Azure AD Connect
• High availability, disaster recovery, and Exchange security hardening
• Citrix NetScaler (ADC), including Exchange publishing, reverse proxy, SSL offloading, and load balancing
• Citrix CVAD administration and troubleshooting
• VMware or Hyper-V

Engagement Details

• Independent contractor position
• Remote within the United States
• Long-term consulting relationship
• Flexible workload based on client demand
• Hourly Contract Rate: $100-$150 per hour, based on experience, technical expertise, certifications, interview performance, and the complexity of the engagement

Requirements

• Be legally authorized to work in the United States
• Reside within the United States
• Demonstrate expert-level Microsoft Exchange knowledge during the interview process
• Be comfortable mentoring engineers and documenting solutions
• Communicate clearly and professionally with technical team members

Preferred

• Has worked for a Managed Services Provider or consulting firm
• Comfortable being an advisor and teacher, not just a doer
• Can quickly diagnose complex Exchange environments
• Microsoft Exchange on prem experience
• Work independently and join calls when needed
• Strong communication skills

Interview Process

Qualified candidates should expect a technical interview focused on real-world troubleshooting, Exchange architecture, disaster recovery, PowerShell, mail flow, hybrid deployments, load balancing, and related Microsoft infrastructure technologies. We value practical experience and problem-solving ability over memorized interview answers or certifications alone.