Senior Observability Engineer (SRO)

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy.

About the Role

The Senior Observability Engineer / Architect will help advance modern SRE practices across enterprise IT operations, with a focus on service-level visibility, observability, actionable alerting, automation, runbook maturity, and proactive service-health management. This role will partner across Observability, Event Management, infrastructure, application, and ServiceNow teams to improve reliability engineering standards, strengthen monitoring coverage, reduce operational noise, and support the transition from reactive incident response to data-driven, service-health operations. The position will provide a technical connection point across Information Technology, infrastructure, application, cloud, ServiceNow, and operations teams to improve reliability, observability, and operational readiness.

Responsibilities

• Assist in designing, implementing, and operating enterprise observability capabilities across metrics, logs, traces, events, synthetic monitoring, dashboards, and service-health views.
• Apply modern SRE principles, including SLIs, SLOs, error-budget thinking, toil reduction, automation, incident learning, and reliability-focused engineering practices.
• Partner with infrastructure, application, cloud, database, network, storage, and operations teams to define monitoring requirements, alert thresholds, escalation paths, and service-health indicators.
• Support observability platform capabilities across tools such as ScienceLogic, ServiceNow ITOM/Event Management, Splunk, cloud-native monitoring platforms, AppDynamics, synthetic monitoring, and related technologies.
• Improve alert quality by ensuring alerts are actionable, properly routed, associated with the correct configuration item or service, and supported by clear response guidance.
• Assist in aligning operational events to ServiceNow Event Management, including event ingestion, alert correlation, suppression logic, incident creation criteria, and notification workflows.
• Contribute to service-level visibility by supporting dashboards, scorecards, service maps, dependency views, ownership models, and operational health reporting.
• Analyze recurring incidents, monitoring gaps, alert patterns, and operational trends to identify reliability improvement opportunities.
• Develop and maintain runbooks, knowledge articles, technical documentation, monitoring standards, and operational handoff materials.
• Support automation opportunities that reduce manual effort, improve triage consistency, and accelerate restoration while maintaining appropriate governance and controls.
• Collaborate with teams during incidents and problem reviews to improve detection, escalation, root-cause analysis, and long-term prevention.
• Help advance observability maturity through practical adoption of standards such as OpenTelemetry where appropriate, along with consistent telemetry collection and platform integration practices.
• Respond to complex operational scenarios where standard procedures have not resolved the issue and provide technical analysis to support restoration and prevention.
• Continuously evaluate observability practices, platform effectiveness, data quality, and service readiness to improve reliability outcomes across the enterprise.
• Works with business partners to analyze strategy and trends to define the requirements, principles, and models that guide technology decisions.
• Communicates and enforces technology standards with business partners.
• Understands industry trends and the practical application of existing, new, and emerging technologies.
• Drives digital innovation and develops roadmaps through new technologies and approaches to fulfill strategic business plans.
• Defines high-level migration plans to address gaps in current state.
• Coaches, mentors, and leads technical subject matter experts to enable and drive consistency across technology architectures.
• Designs and owns governance, assurance, and standards activities for enterprise technology architecture compliance.
• Oversees and facilitates the evaluation, risk assessment, selection, and design of hardware and software technology and product standards.
• Delivers technology architecture artifacts, possibly including reference architectures or concepts of operation.
• Performs other job-related duties as assigned.

Requirements

• High School Grad / GED
• Bachelor's or Equivalent Experience
• 4+ years of experience

Preferred Qualifications

• Bachelor's Degree
• Strong understanding of SRE principles and reliability engineering practices.
• Experience with metrics, logs, traces, events, and dashboards.
• Knowledge of observability tools such as ScienceLogic, ServiceNow ITOM, Splunk, or AppDynamics.
• Ability to define SLIs, SLOs, and service-health indicators.
• Experience improving alert quality, routing, and correlation.
• Strong troubleshooting and problem-solving skills.
• Scripting or automation experience to reduce manual effort.
• Ability to collaborate across infrastructure, application, cloud, and operations teams.

Benefits

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.