Senior Nurse Manager, Emergency Department

Provides strategic and operational leadership for the Emergency Department to ensure the delivery of safe, high-quality, patient-centered care and achievement of departmental goals. This role has broad accountability for clinical operations, workforce leadership, quality and regulatory performance, staffing, and resource management, while fostering interdisciplinary collaboration and a culture of continuous improvement.

Responsibilities

• Operational Leadership and Clinical Oversight (30%):
  • Provides strategic and operational leadership for the Emergency Department to ensure safe, high-quality, patient-centered care.
  • Maintains standards of clinical practice consistent with Nursing Division expectations, regulatory requirements, and evidence-based practice.
  • Oversees care delivery processes to optimize patient outcomes, patient flow, and departmental effectiveness.
  • Serves as a senior clinical resource for complex patient care situations, triage concerns, discharges, etc.
• People Leadership and Workforce Development (25%):
  • Leads, coaches, and develops staff to foster engagement, accountability, and professional growth.
  • Manages recruitment, onboarding, performance management, and retention initiatives.
  • Partners with nursing education resources to support orientation, competency validation, and ongoing staff development.
• Quality, Safety, and Performance Improvement (20%):
  • Leads quality, patient safety, and regulatory readiness initiatives within the department.
  • Monitors quality, patient experience, and operational metrics to identify improvement opportunities and implement corrective actions.
  • Participates in unit-based CQI activities and assists staff in identifying and monitoring the quality indicators that are most pertinent to patient care goals.
• Strategic Staffing and Resource Management (15%):
  • Develops staffing plans aligned with patient acuity, volume trends, and operational needs.
  • Monitors productivity and resource utilization to support efficient operations and fiscal responsibility.
  • Partners with ANCO on budget planning and identifies current and future equipment and capital needs.
• Interdisciplinary and Organizational Collaboration (10%):
  • Partners with physicians, care management, and interdisciplinary teams to improve care coordination and patient throughput.
  • Represents the Emergency Department on committees, task forces, and organizational initiatives.
  • Supports the Medical Center's mission, values, and Nursing Division goals through active leadership participation.

Requirements

• Bachelor's degree in nursing
• 5+ years of Emergency Department clinical RN experience and 2+ years management experience
• Or equivalent combination of education and experience
• Training in Performance Improvement, Total Quality Management, and/or Continuous Quality Improvement
• Current license to practice Nursing in the Commonwealth of Massachusetts
• ACLS, BLS & PALS certification required

Preferred Qualifications

• 5+ years management experience in an Emergency Department
• Master's degree
• CEN certification strongly preferred

Skills

• Ability to effectively manage expense budget as allocated
• Ability to make formal presentations relative to clinical, operational, educational research and financial issues
• Ability to problem-solve and work collaboratively towards defined patient care outcomes
• Must have knowledge of Emergency Nursing

Pay

Compensation range: $118,500.00 - $172,000.00. This range offers an estimate based on the minimum job qualifications. Factors considered include education, experience, skills, certifications/licensures, business/organizational needs, internal equity, and market-competitiveness. Geographic location may modify this range.

Benefits

• Medical, dental, vision, and pharmacy benefits
• Discretionary annual bonuses and merit increases
• Flexible Spending Accounts
• 403(b) savings matches
• Paid time off
• Career advancement opportunities
• Resources to support employee and family well-being