Senior New Business Specialist

About the role

The Senior New Business Specialist is accountable for the execution of customer requested work essential to meeting key performance indicators through research of facilities, applying design standards, pricing, invoicing, contracting, and order management. Capable of providing technical solutions and process insights that facilitate efficient installations for both the customer and the company. Anticipates challenges and collaborates with stakeholders to meet customer in-service requests. Provides exceptional customer experience that encourages repeat business with the company. May include field work related to design of customer requested work.

Responsibilities

• Accurately designs and manages the order management of customer requested gas and electric services, upgrades, relocates and other New Business cases; utilizes effective techniques for planning and tracking.
• Reviews CAD drawings, prepares permits, easements, other miscellaneous documents for the design of gas and electric New Business cases.
• Affirms customer requirements and expectations to recommend specific products and solutions. Encourages conversion from alternate fuels to natural gas.
• Analyzes project parameters and determines factors and recommendations for contract preparation. Uses independent judgement to determine contract parameters in a manner that satisfies customer and complies with regulatory policies.
• Manages customer requirements from the initial needs to the final delivery of gas and electric utilities.
• Provides an exceptional level of customer service in-person, via telephone, and electronic communication.
• Provides solutions that effectively meet the needs of the customer and Company while complying with all applicable standards.
• Calculates commercial hourly demand, pressure requirements, and annual fuel utilization.
• Develops positive working relationships with internal and external customers and stakeholders through both direct and indirect communications.
• Assists in the restoration efforts of customer power outages.
• Provides guidance and mentorship to others.
• Subject matter expert and collaborates with other members of the new business team to exceed performance metrics.

Requirements

• Bachelor’s Degree or relevant experience.
• 1-2 years of experience in gas and electric distribution work management principles.
• Strong communication and presentation skills.
• Advanced knowledge of energy products, services, end-use applications.
• Strong computing skills including but not limited to the Microsoft 365.
• Exercises independent judgment and initiates solutions.
• Ability to work collaboratively to accomplish business goals.
• Excellent problem solving & decision making skills.
• Ability to meet pressured deadlines within time constraints.
• Travel may be required (monthly local site visits with builders & contractors and eligible for storm duty).

Preferred Qualifications

• Prior New Business Specialist experience.
• 2+ years of experience working in the gas and electric utility space.

Benefits

At NIPSCO, our New Business department is a catalyst for customer growth, infrastructure expansion, and operational excellence. You will play a key role in delivering exceptional service and technical expertise to our customers. In this role, you’ll manage the end-to-end execution of customer-requested utility work, ensuring projects meet performance goals and regulatory standards.

Pay

$69,900.00 - $105,000.00*

Schedule

Hybrid, 3 days in-office (Tuesday - Thursday)

Contact Information

If you have questions about this position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Salary Range

$69,900.00 - $105,000.00*

Posting Start Date

2026-07-22

Posting End Date (if applicable)

2026-07-30