Senior Networking Professional Services Engineer - (Clearance Required: Top Secret/SCI w/CI Poly) , CA, MD, VA, DC

About the role

This role has been designated as ‘Remote/Teleworker’, meaning you will primarily work from home. Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications from edge to cloud. We are seeking a highly motivated Senior Network Engineer to join our Service Delivery organization as a resident engineer, supporting MX and Routing Director platforms in a large‑scale service provider environment. You will assist customers with network deployment planning, develop implementation plans, perform solution testing, and collaborate with resident engineers, internal teams, and the customer.

Responsibilities

• Support MX and Routing Director platforms in a large‑scale service provider environment.
• Assist customers with planning network deployments, develop implementation plans, and perform testing of solutions.
• Collaborate with a team of resident engineers, other internal organization members, and the customer.
• Develop deep product knowledge and act as the customer’s primary point of contact for operational issues.
• Open cases with Juniper Technical Assistance Center (JTAC), provide requested data, perform advanced troubleshooting, and deliver clear written information and documentation.
• Maintain deep understanding of routing and switching technologies commonly implemented in data center networks, including EVPN, Multicast, OSPF, BGP, RSVP, LDP, Pseudo wires, L2VPN, L3VPN, MPLS Traffic Engineering (TE), Routing Policies, and associated tunneling technologies (GRE, VXLAN, etc.).
• Support Juniper products MX and Routing Director.
• Master topologies and methodologies for WAN transport methods.
• Prioritize work activity to achieve customer and account team goals.
• Work effectively under pressure with customer engineers and JTAC to resolve hardware and software issues and implement solutions.
• Troubleshoot equipment and network problems, open and track JTAC cases through to resolution.
• Communicate case status updates and deliver root cause