Senior Network Systems Reliability Engineer

About the role

The Senior Network Systems Reliability Engineer supports the Global Network Engineering & Operations Team, Automation & Observability team. This role is responsible for executing transformation strategies for the Automation, Observability and AI platforms, translating strategy into operational reality through governance, product operating models, vendor relationships, technical roadmaps, documentation, and cross organizational coordination.

Responsibilities

• Manage support for network infrastructure (switches, routers, firewalls, wireless access points, network circuits)
• Coordinate repairs/replacements
• Manage licensing and renewals for network infrastructure software/services: maintain renewal calendar, track entitlements/support contracts, coordinate quotes/POs, and ensure timely renewals to avoid service interruption
• Maintain accurate IT asset inventory for network infrastructure (hardware and software) including location, configuration/standard, warranty/support status, lifecycle stage, and disposal records
• Serve as an asset data analyst: reconcile inventory and license data across tools/sources, perform periodic audits, and produce dashboards/metrics (e.g., compliance, refresh cycles, warranty exposure, utilization) to inform budgeting and lifecycle decisions
• Lead vendor management activities for network infrastructure hardware/software: track support cases, RMAs/repairs and replacements, manage SLAs/support coverage, and support contract terms, true-ups, and renewal negotiations
• Aid in network security and compliance activities (firmware/patch compliance, configuration standardization, vulnerability remediation support, log/monitoring coverage) in partnership with IT/security
• Reduce technical debt by driving standard configurations, eliminating unsupported/end-of-life infrastructure, coordinating upgrades/refreshes, and improving runbooks/documentation to increase stability and maintainability
• Minimize risk to the environment by following change management practices, assessing impact/rollback plans, validating monitoring/alerting coverage, and partnering on vulnerability remediation and resiliency improvements
• Coordinate with procurement/finance on purchasing and renewals: gather requirements, obtain and compare vendor quotes, recommend options, submit/track POs, and maintain renewal and spend visibility
• Track, prioritize, and resolve tickets within SLA; communicate status updates and maintain high customer satisfaction

Requirements

• Minimum of 5+ years of experience supporting network infrastructure and/or IT operations (e.g., NOC, network support, infrastructure support) including hardware/software lifecycle activities
• Familiarity with Python, and SQL for data processing and dashboarding
• Working knowledge of common network technologies and operations (switching/routing fundamentals, Wi Fi, VPN, DNS/DHCP concepts) and the ability to troubleshoot connectivity and infrastructure issues
• Experience tracking and renewing software licenses/subscriptions and maintaining compliance/entitlement records
• Strong analytical skills with experience using Excel (pivot tables/lookups), reporting, and data hygiene practices to maintain accurate asset/license records
• Strong customer service skills with the ability to communicate clearly with technical and non-technical users
• Ability to manage multiple priorities, maintain a renewal calendar, and meet deadlines with attention to detail
• Hands-on troubleshooting experience with network services and devices (e.g., switches, firewalls, wireless access points), including interpreting logs/alerts and validating changes

Skills

• Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management) and strong documentation habits
• Experience with network management/monitoring and configuration tools (e.g., LogicMonitor, Cisco DNA Center, Aruba Central) and/or ticketing/ITSM platforms
• Experience supporting network services such as VPN, NAC, DNS/DHCP, and wireless authentication (e.g., RADIUS/802.1X)
• Familiarity with IT asset management (ITAM) practices and tools; understanding of software asset management (SAM)
• Experience building operational reports/dashboards (e.g., Power BI) and using data to drive asset lifecycle, compliance, and cost optimization decisions
• Vendor management experience (support cases, renewals, contract terms, true-ups, audits)
• Familiarity with change management, risk management, and operational best practices (e.g., ITIL concepts, CAB/change control, incident/problem management)
• Relevant certifications (CompTIA A+, Network+, Microsoft certifications, ITIL Foundation)

Qualifications

• Master’s degree in Computer Science, Engineering, MBA or related discipline
• Bachelor in Computer Science, Network Engineering, Finance, Data Analytics, or related field and/or equivalent work experience

Pay

The base pay range for this position in Orlando, FL is $135,200.00 to $181,200.00 per year, and in Burbank, CA is $141,900.00 to $190,300.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.