Senior Network Operations Analyst @ Gravie

About the Role

We're looking for a Network Operations Analyst to help build the day-to-day engine behind Gravie's provider networks. We're growing fast, and many of our network processes still need to be built, documented, or tightened up. You'll partner closely with the Provider Network team to establish processes, workflows, and reporting that ensure our networks run smoothly. This is a hands-on, builder role where you'll manage current operations and shape how we operate as we expand into new markets.

Responsibilities

• Manage the day-to-day operations of Gravie's existing provider networks, addressing open issues, renewals, and other priorities.
• Document network operations processes and keep them updated as workflows evolve.
• Administer the provider network inquiry intake system, applying triage rules, monitoring SLAs, and reporting on trends.
• Build and maintain network scorecards to provide a clear view of network performance.
• Investigate deviations in provider reporting, identify root causes, and recommend process improvements.
• Translate network data into actionable insights for the Network leadership team.
• Partner with Contracting, Customer Service, Claims, and Networks to improve provider data flow between teams and systems.
• Identify opportunities to replace manual work with repeatable processes, checklists, or tools.
• Act as a key operational partner to Provider Network leadership, identifying risks and recommending solutions.

Requirements

• Bachelor's degree or equivalent experience, with 2+ years in network operations, health plan operations, or provider network management.
• 2+ years of experience building or improving operational processes in healthcare or health plan settings.
• 2+ years managing the performance of a provider network or similar operational function.
• 2+ years working with provider, claims, or network data to build reporting or track performance.

Qualifications

• Experience standing up network operations for a new market or provider network (preferred).
• Familiarity with network adequacy requirements or CMS/state reporting standards (preferred).
• Proficiency with SQL, Excel, or BI tools (e.g., Tableau, Looker, Power BI) (preferred).
• Background at a small or fast-growing health plan where processes were built from the ground up (preferred).
• Project or program management experience (preferred).

About Us

Gravie is led by healthcare industry veterans who have founded and grown several market-leading companies. We are well-capitalized, backed by top-tier investors, and focused on building an enduring, industry-defining company. Our clients love us, with customer satisfaction rates consistently above 80%. Our culture is non-hierarchical, merit-driven, and fast-paced, with a focus on making a positive impact.

Benefits

• Alternative medicine coverage
• Flexible PTO
• Up to 16 weeks paid parental leave
• Paid holidays
• 401k program
• Transportation perks
• Education reimbursement
• 2 days of paid paw-ternity leave

Pay

Compensation Range: $67,575 - $90,100