Senior Network Engineer

About the role

The Senior Network Engineer provides technical assistance regarding all network security devices and services within BrightSpring Health’s infrastructure. They serve as a senior support and escalation resource for network outages and incidents, configure and maintain network equipment, and enforce enterprise network and security policies.

Responsibilities

• Interfaces with customers and vendors to ensure standards and security are maintained and integrated into all network connectivity activities
• Serves as senior support and escalation resource for network outages and network incident remediation within client environments
• Configures networking gear (e.g., switches, firewalls, routers, WAPs, etc.) in accordance with established standards and client needs
• Installs, configures, administers, manages, and maintains all routers, switches, firewalls, software, and appliances
• Installs, configures, administers, manages, and maintains all Networks Switches
• Engineers, documents, and implements DMZ, LAN, and WAN solutions
• Maintains systems health, troubleshoots, and coordinates repair with vendors of all systems, appliances, and devices
• Provides technical support to users in the field
• Participates in systems acceptance testing and change management processes
• Reviews system performance with respect to system specification and document variances; produces reports on system availability/status
• Logs, handles, and closes all problem tickets within HelpDesk portal

Qualifications

• Bachelor’s Degree (or equivalent experience) in Computer Sciences, Systems Engineering or related major
• Plus five to eight years of relevant experience installing and maintaining infrastructure
• Experience with complex, high-volume multi-site networking including architecture, advanced diagnostics and switching and routing protocols (minimum 5 years)
• Proficiency in managing and implementing layer 2 and layer 3 network designs (minimum five years)
• Experience with administering, supporting, and troubleshooting VOIP systems
• Industry certification(s) such as CCNA, CCNP, BCNE, etc.
• Extensive support experience in a global 24x7 environment
• Excellent customer orientation and capability to direct a high volume, high intensity customer support environment
• Strong logic and reasoning abilities to analyze and react to ITSM solution and Telephony data
• Excellent verbal, written and presentation skills
• Prominent track record leading call center functions, which includes vendor management and communications across organization
• Commitment to deadlines and deliverables, with a “customer first” attitude
• Acute sense for customer service is paramount to the success of this role; must be an outstanding customer service-oriented leader
• Strong leadership and managerial skills
• Strong change management skills
• Strong time management and planning skills required to coordinate and prioritize multiple projects simultaneously while adapting to changes in a fast-paced environment
• Ability to present ideas and solutions in user-friendly language
• Hightly self-motivated and directed
• Keen attention to detail
• Skilled at working within a team-oriented, collaborative environment
• Strong security awareness and focus; fundamental knowledge of security principles, disaster recovery and backup procedures
• Excellent people skills with good conflict management and conflict resolution skills
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal and oral communication skills

Skills

• Ability to read, write, and interpret technical documentation and procedure manuals
• Conduct research into hardware and software issues and products as required

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

About Our Line of Business

BrightSpring Health Services provides complementary home- and community-based health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 475,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.