Senior Mobile Device Technician

Responsibilities

• Possesses and applies expertise on multiple complex work assignments.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Monitors and responds to software problems utilizing software testing, tools and techniques.
• Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.
• May provide LAN server support.
• Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software.
• PC Deskside Technicians log, validate and diagnose customer issues, on the full range of applications used on the customer site.
• Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the ticket to the appropriate resolution group.
• Escalation and management of calls to agreed service levels.
• Excellent attendance and punctuality are required.
• Installing and configuring application and operating system software and upgrades.
• Troubleshooting and repairing software and network connectivity issues.

Qualifications

• Necessary Skills and Knowledge: Proficiency in hardware and software troubleshooting, familiarity with operating systems, including Windows and macOS, strong interpersonal and communication skills, ability to work independently and collaboratively in a team environment.
• Minimum Qualifications: Bachelor degree in a STEM field or equivalent years of experience, minimum 3-5 years of related experience as a PC Technician or similar role.
• Preferred Qualifications: Technical certification (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) is a plus.

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.