Senior Mining Solutions Engineer

Responsibilities

• Lead technical onboarding of new customers, ensuring smooth integration of solutions.
• Train customers and internal teams on configuration, hardware installation, and system usage.
• Conduct end-user training sessions to maximize value.
• Perform and supervise on-site hardware installations, replacements, and troubleshooting.
• Collaborate with sales, marketing, product, and engineering teams to optimize solutions and improve outcomes.
• Build strong relationships at all organizational levels within customer accounts.
• Close the loop on feedback, including product enhancement requests and strategic improvement initiatives.
• Configure and monitor system features to optimize tire performance.
• Support end users in leveraging data insights for operational improvements.
• Collaborate with sales teams to forecast annual budgets and hardware needs.
• Monitor inventory levels and manage hardware forecasting.
• Develop and execute Strategic Success Plans for assigned accounts, ensuring alignment with business goals.
• Provide executive summaries, progress updates, and root-cause analysis for escalated issues; lead “lessons learned” initiatives.
• Identify areas for improvement in products, services, and operational processes; propose and implement enhancements.
• Coordinate rollouts of system upgrades and configuration changes.
• Act as the single point of contact and escalation for cross-department, cross-process, or cross-site issues; coordinate resolution with internal and external resources.

Requirements

• Typically requires a minimum of 5 years of related experience with a bachelor’s degree; experience in project management, customer service or mining industry.

Qualifications

• Free to Be: We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. Show us what you are made of, because who you are is what we need.

Skills

• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in project management tools and methodologies.
• Experience with customer service and onboarding processes.
• Technical knowledge of mining solutions and Bridgestone iTrack.

Benefits

• A supportive and engaging onboarding experience.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Pay

Competitive compensation package.

Schedule

Full-time position.