Senior Membership Sales Specialist

Essential Duties & Responsibilities

• Perform and/or assist the GM in personal production, weekend management/leadership, staffing, training, and performance management.
• Assemble and manage a fully engaged and high performing membership team that aligns with company values and goals.
• Sales Execution on Key Metrics & Drivers: Personal Production; Deliver Results
• Ensure membership execution on lead, appointment setting, and guest goal to hit financial targets set forth by the company.
• Aid the GM in ongoing training on hitting 50% of guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching.
• Inspire guests to purchase memberships. Turn every guest gym visit into a new member relationship by listening to guests' goals, presenting UFC Gym in a way that best connects with the member, and establishing trust in UFC Gym through transparent pricing, open dialogue, and a passion for fitness.
• Achieve minimum goal by gym and achieve the difference between the membership team performance and monthly goals.
• Weekend Management & Planning: Participate and provide gym specific input into the development of the gym financial, expense, and operating plan for month.
• Aid the GM in developing weekend membership plans to deliver financial and retention goals with contribution by MS's.
• Identify and plan execution of improvement in the gym. Along with the GM, assist in setting monthly, weekly and daily targets that are challenging but obtainable.
• Provide assistance to the GM on managing the MS schedule within budgeted hours or business demands.
• Work with weekend team in all departments to set priorities and goals to deliver a great member and guest experience.
• Provide input and report weekly and monthly results to the GM and VP of Sales regarding gym financials.
• Be cross-trained in primary responsibilities of the GM. When no other managers are in the gym, the AGM will act as the "Manager on Duty" to be available for any and all member issues.
• Guest Experience/Team Member Experience: Assist GM to establish a fun, safe, healthy, and community focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads and supervisors.
• Take 100% ownership on weekends. Be a role model for member experience by walking through gym and collecting member feedback to identify training and development opportunities for team members.
• Resolve elevated gym member concerns on weekends; conduct on-the-spot coaching to prevent them from reoccurring. If needed, work with GM every Monday to handle all weekend concerns.
• Maintain gym appearance and ensure problems are resolved in a timely manner.
• Ensure compliance with the Company’s Time & Labor policy and practices through company timekeeping system for all MS's.
• Ensure company policies, procedures, programs and promotions are efficiently executed on weekends.
• Ensures safety of employees, members and gym property on weekends.
• When not executing other job-related tasks, be present on the gym floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.
• Assist the front desk as necessary so members receive a friendly greeting/check-in and prompt attention to their needs.
• Staffing and Development: Assist in Membership Specialist selection by reviewing applications, interviewing, and making hiring recommendations to the GM.
• Aid the GM in training the MS Team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes.
• Aid the GM in training MS Team on current marketing campaigns in order to effectively communicate to members and prospective members.
• Aid the GM in conducting or assisting with weekly meetings with MS’s to review performance and offer direction, inspiration, and guidance toward achieving individual and gym goals.

Required Qualifications

• Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical /ratio skills, & knowledge of fitness industry preferred.
• Strong organizational skills and customer service orientation with proven results.
• Experience with basic computer skills (MS Office, Internet).
• Strong and proven leadership, communication, time management, and analytical abilities and skills.
• High School Diploma or GED required, Bachelor’s Degree preferred.
• 1-2 years of management experience supervising 3-10 employees preferred.
• 1-2 years of sales or related experience preferred.