Senior Matter Mobility Specialist

About the role

The Senior Matter Mobility Specialist serves as the operational lead for the firm's Matter Mobility program, ensuring consistent execution, governance, and continuous improvement of Matter Mobility processes. This role provides day-to-day oversight on complex projects, coordinates workflow among team members, and serves as the primary subject matter expert for the movement of client information across approved repositories.

The Matter Mobility Lead oversees all aspects of the Matter Mobility process, ensuring imports, exports, and internal client data movements are completed accurately, securely, and in compliance with firm policies and Information Governance standards. This role coordinates projects from planning through completion while managing priorities, assigning work, and balancing team workloads to ensure timely and high-quality service delivery.

The Matter Mobility Lead provides guidance, mentorship, and technical support to Matter Mobility Specialists, acting as the primary resource for complex workflows, troubleshooting, and operational questions. The position monitors quality control efforts, develops and enhances policies and procedures, and identifies opportunities to improve efficiency, consistency, and governance across the function.

Working closely with attorneys, administrative teams, General Counsel, Information Technology, Applications, and other business units, the Matter Mobility Lead facilitates the secure and compliant movement of client information and leads cross-functional projects involving repository governance, data migrations, attorney transitions, large-scale client transfers, and other strategic initiatives. Additionally, this role identifies operational risks, recommends process improvements, tracks project and performance metrics, supports staff training and onboarding efforts, and serves as the escalation point for complex Matter Mobility requests requiring advanced technical expertise and operational decision-making.

Responsibilities

• Serve as the operational lead for the firm's Matter Mobility program, ensuring consistent execution, governance, and continuous improvement of processes.
• Provide day-to-day oversight on complex projects and coordinate workflow among team members.
• Oversee all aspects of the Matter Mobility process, including imports, exports, and internal client data movements, ensuring accuracy, security, and compliance with firm policies and Information Governance standards.
• Coordinate projects from planning through completion, managing priorities, assigning work, and balancing team workloads.
• Provide guidance, mentorship, and technical support to Matter Mobility Specialists, acting as the primary resource for complex workflows and troubleshooting.
• Monitor quality control efforts, develop and enhance policies and procedures, and identify opportunities for process improvement.
• Facilitate the secure and compliant movement of client information across repositories and lead cross-functional projects involving data migrations, attorney transitions, and large-scale client transfers.
• Identify operational risks, recommend process improvements, and track project and performance metrics.
• Support staff training and onboarding efforts and serve as the escalation point for complex Matter Mobility requests.

Requirements

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Five or more years of experience in records management, information governance, legal operations, litigation support, document management, information technology support, or a related function within a law firm or professional services environment.
• Experience handling confidential client information, managing electronic records, and facilitating secure data transfers in a legal or professional services setting is strongly preferred.
• Working knowledge of document management systems, secure file transfer platforms, Microsoft Office applications, Adobe products, file compression tools, and electronic file organization best practices.
• Strong organizational skills, exceptional attention to detail, and the ability to manage multiple priorities while maintaining accuracy, professionalism, and confidentiality.

About the firm

With more than 1,000 attorneys, policy advisors, e-discovery professionals, and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, Ohio, Pennsylvania, Tennessee, Texas, West Virginia, and throughout North Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world.