Senior Marine Complex Claims Adjuster
About the role
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Marine Complex Claims Adjuster to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
Responsibilities
- Handle all aspects of Motor Truck Cargo, Vehicle Physical Damage, Car Hauler Liability, Commercial Property, Contractors Equipment, and Warehouse Legal Liability claims
- Proactively identify and review suspect/fraudulent claims on a consistent basis, dealing with such claims in line with clear guidelines
- Maintain regular contact with internal stakeholders and brokers, (medical) experts, clients' lawyers, victims or their legal representatives
- Build effective relationships with internal and external customers while acting as a point of referral
- Provide support to Team Managers and deputize in their absence, including monitoring market/industry practices in claims handling
- Use claims experience to help improve products in collaboration with colleagues in underwriting
- Actively promote and demonstrate the principles of 'Treating Customers Fairly' in claims handling
Requirements
- Knowledge of legal/regulatory and litigation/procedural requirements for marine claims
- Specialist knowledge of marine technical claims topics (preferred)
- Experience in negotiation, mediation, and arbitration
- Policy language skills enabling accurate and consistent policy wording interpretation
- Lateral thinking and ability to problem solve and develop new ideas to improve working practices
- Strong communication, time management, administrative and report-writing skills
Pay
For positions based in New York: base salary range $95,000–$120,000. For positions based in New Jersey: base salary range $95,000–$120,000. Actual compensation dependent on skills, experience and qualifications. Position eligible for a bonus in accordance with the terms of the applicable incentive plan.
Benefits
Comprehensive Total Rewards Program including benefits focused on health, wellbeing and financial security, as well as professional development. Summary available at US Benefits Overview.
Schedule
Primarily in-office work arrangement; AIG values in-person collaboration as a vital part of its culture.