Senior Manager, Visa Consulting & Analytics Community Client Impact

About the role

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Visa Consulting and Analytics (VCA) drives tangible, impactful financial results for Visa’s network clients, including financial services and merchants, drawing on expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics. The NA Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers in the United States, applying deep expertise in banking, payments, and analytics to assist clients with key business priorities, drive growth, and improve profitability.

The VCA team is looking for a Sr Manager to join the Community FI segment’s Client Impact team, delivering high-impact projects for Visa’s clients in the North America region, developing talent, and operationalizing agentified project delivery workflows. This role owns project delivery plans, guides the team’s analysis and storyline, maintains momentum with client stakeholders, and ensures work produces actionable client recommendations. The role also serves as a people leader, typically with 3–6 direct reports, responsible for coaching, developing, and mentoring consultants while advancing VCA's learning and development agenda and strengthening engagement management capabilities. Most engagements focus on developing strategies and executing actions for Visa’s clients — market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer life cycle optimization, retention & enhancements, and ongoing portfolio optimization. The role is also expected to identify emerging client needs and opportunities to extend impact through additional consulting engagements and solutions.

Responsibilities

Manage engagements and workstreams

• Translate the agreed scope and client objectives into a practical workplan, with clear milestones, responsibilities, and deliverables.
• Build a clear storyline that links findings to recommendations, implementation considerations, and expected client outcomes.
• Lead day-to-day project execution, including team coordination, client working sessions, issue resolution, and progress reporting.
• Develop analytical frameworks and guide the use of Visa, client, and industry data to produce credible insights.
• Effectively manipulate and analyze large data sets (industry and Visa) to determine meaningful insights and recommendations for clients.
• Review analyses and presentations for accuracy, clarity, and usefulness before they reach senior client stakeholders.
• Partner with peers in other functional areas (marketing, sales, risk, innovation, new flows) and across global regional teams to execute projects leveraging the breadth and depth of Visa’s resources.

Develop people and improve how work gets done

• Coach project team members through regular feedback, hands-on review, and meaningful ownership of modules and client interactions.
• Contribute to a stable team environment while supporting staffing across projects according to business needs and development opportunities.
• Capture effective methods, examples, and lessons learned as reusable tools for the broader practice.
• Use approved AI-enabled and agentified workflows to improve delivery efficiency while maintaining analytical rigor and appropriate review.
• Build new scalable solutions, toolkits, best practice documents, and consulting approaches that can be applied across the VCA practice.

Maintain seller–deliverer connectivity

• Align with the Client Lead selling the project on client objectives, key messages, stakeholder expectations, and material changes during delivery.
• Surface delivery risks and emerging client needs early.
• Support engagement scoping with practical input on methodology, effort, timing, and delivery feasibility when requested.

Qualifications

Basic qualifications

• 8 or more years of relevant work experience with a Bachelor’s degree, or at least 5 years with an advanced degree (e.g., Masters, MBA, JD, MD), or 2 years with a PhD.

Preferred qualifications

• 9 or more years of relevant work experience with a Bachelor’s degree, or at least 5 years with an advanced degree (e.g., Masters, MBA, JD, MD), or 2 years with a PhD.
• Relevant experience at a large management consulting firm or US financial institution.
• Strong analytical/quantitative background.
• Experience working with financial indicators to measure business performance, with significant focus on impacting ROI.
• Self-motivated, results-oriented individual with the ability to handle numerous projects concurrently.
• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, marketing initiatives, and card issuing experience.
• Excellent communication, storytelling, and presentation skills.
• Team player with a technology mindset, curious, and up to date with digital trends and applications.

Pay

For roles located in the US, the estimated salary range for this position is $143,700 to $229,500 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors including knowledge, skills, experience, and location. This position may also be eligible for bonus and equity.

Benefits

Visa offers a comprehensive benefits package for which this position may be eligible, including:

• Medical, Dental, Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

Schedule

• Visa requires at least 3 days in office; expectations for these days will be confirmed by the hiring manager.
• Work hours vary upon the needs of the department.
• Travel requirements: 5–10% of the time.

This position will be performed in an office setting, requiring the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment such as telephones and computers.