Senior Manager Training Operations

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands—Budget Blinds, The Tailored Closet, Premier Garage, LightSpeed Restoration, Kitchen Tune‑Up, Bath Tune‑Up, Two Maids, and Bark & Mane—are consistently rated at the top of their categories and supported by more than 2,400 franchise territories in the U.S. and Canada. Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family‑owned, professionally managed diversified automotive company. The company has earned numerous accolades, including Entrepreneur’s Franchise 500, Best in Category, Top Low‑Cost Franchise, Top New & Emerging Franchises, Top Home‑based Franchises, and Top 100 Global Franchises.

Job Summary

The Senior Manager of Training will lead the Shared Services Training team and oversee the development and delivery of training solutions that support multiple franchise brands. This role serves as the primary liaison between the Shared Services Training team and brand operations and training leaders, ensuring training priorities, production needs, and deliverables are clearly defined and successfully executed. The leader will manage multiple complex projects, establish clear processes and accountability, and ensure training initiatives are delivered on time and aligned with business and brand objectives. The role also includes developing the capabilities of the training team through coaching, professional development, and ongoing performance management. The ideal candidate is a hands‑on learning leader with deep expertise in adult learning, franchising, instructional design, and project management, comfortable setting strategy, managing stakeholder relationships, developing team members, and stepping in to support course development or special projects when needed.

Responsibilities

• Training Leadership and Strategy: Lead the Shared Services Training team supporting multiple franchise brands; partner with brand operations and training leaders to identify needs and develop scalable learning solutions; translate business needs into training strategies, project plans, and deliverables; ensure programs support franchise owners, team members, and brand performance objectives; promote consistent standards while allowing brand‑specific customization; serve as subject‑matter expert on adult learning, instructional design, delivery, and franchise education.