Senior Manager, Technical Project Management

Key Responsibilities

• Lead the execution of complex, high-impact customer service delivery projects across multiple regions and stakeholders.
• Oversee end-to-end project lifecycle from engineering design review through service activation and customer handoff.
• Serve as a senior escalation point for delivery challenges, resolving issues related to design conflicts, timelines, and resource constraints.
• Ensure projects are delivered on time, within scope, and aligned with customer commitments and business objectives.
• Engage in engineering oversight, ensuring all projects comply with company engineering standards, network architecture guidelines, and customer-specific requirements.
• Partner with engineering teams to validate designs, identify gaps, and ensure technical feasibility.
• Proactively identify risks related to design, capacity, permitting, or construction and implement mitigation strategies.
• Maintain a strong understanding of telecom infrastructure, including fiber networks, transport, and service delivery models.
• Drive cross-functional coordination, aligning Engineering, Sales Engineering, Network Planning, Field Operations, Construction, and external vendor partners.
• Coordinate complex technical dependencies and sequencing across multiple concurrent workstreams.
• Influence prioritization decisions by balancing customer commitments, operational constraints, and overall business impact.
• Facilitate clear and consistent communication among stakeholders, including executive-level updates when needed.

Qualifications

• Required: Bachelor’s degree in Engineering, Telecommunications, Information Technology, or related field (or equivalent experience).
• Required: Eight to twelve (8–12) years of experience in technical project management within telecom, fiber networks, or related infrastructure environments.
• Required: Minimum of three (3) years of people management or team leadership experience.
• Preferred: Strong knowledge of fiber network architecture, service delivery processes, and telecom infrastructure.
• Preferred: Proven ability to lead complex, cross-functional projects with multiple dependencies.
• Preferred: Experience managing escalations and resolving high-impact delivery issues.
• Preferred: Excellent communication, stakeholder management, and leadership skills.
• Preferred: PMP, PgMP, or similar project management certification.
• Preferred: Experience in customer-facing service delivery organizations.
• Preferred: Familiarity with construction, permitting, and outside plant (OSP) processes.
• Preferred: Experience working with vendor management and third-party partners.