Senior Manager, Tax

About the Role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. This role is a Tax Systems Business Ownership position focused on leading the administration, maintenance, testing, and operation of enterprise tax determination engines integrated with core ERP and legacy billing systems to meet evolving business needs and legislative requirements.

Responsibilities

• Serve as the strategic translator between Tax, IT, Software Integrators, and Finance Leadership to align business growth initiatives with scalable tax systems architecture.
• Collaborate with technical teams on errors/bug resolution and enhancements; develop AI driven resolutions (ongoing project).
• Optimize exemption certificate management tools and automate customer taxability mapping within tax engine and billing workflows.
• Serve as the primary indirect tax advisor for the business, partnering with Product, Legal, and Sales teams to structure global go-to-market strategies to support new products (e.g. bi-weekly NPI releases, GTM App, the new Salesforce Marketplace), ensuring tax requirements, design specs, and mapping rules are accurately gathered, configured, and tested.
• Own the maintenance of product taxability determinations and tax registrations, including tax engine rules and requirements.
• Perform tax research on a variety of indirect tax issues, respond to requests for indirect tax guidance from customers, vendors, and business partners (complex cases).
• Lead the indirect tax AMER workstream integrating acquired entities into core tax systems; assess maintenance needs of legacy entities tax systems (e.g. Avalara for Heroku online, SureTax for Slack self-serve).
• Determine post-acquisition compliance integration approaches—to remediate inherited risks and position acquired entities for long-term, scalable compliance.
• Manage the audit lifecycle during the controversy stage; set procedures for stat sampling.
• Work with senior tax leadership on planning and resolutions strategies.
• Champion team adoption of AI tools, analytics and LLM to automate existing processes (reduce risk and time to completion), including mapping product catalogs to taxability codes, UAT tools to automate testing and review.
• Support the GTI OpsTech roadmap for indirect taxes to improve processes and technology.
• Lead, mentor, and elevate teammates transitioning from traditional tax compliance backgrounds into system analysis, data analytics, and project leadership roles.

Qualifications

• Experience leading the administration, maintenance, testing, and operation of enterprise tax determination engines (e.g., Vertex O Series, Thomson Reuters ONESOURCE, Avalara) integrated with core ERP systems.
• Ability to serve as strategic translator between Tax, IT, Software Integrators, and Finance Leadership.
• Experience with go-to-market strategy structuring for new products, including tax requirements gathering, design specs, and testing.
• Experience with M&A integration workstreams for indirect tax, including assessing legacy entity tax systems and determining post-acquisition compliance approaches.
• Audit management experience, including setting procedures for stat sampling and working with senior leadership on planning and resolution strategies.
• Experience with AI tools, analytics, and LLM for process automation.
• Mentorship and team leadership experience, particularly with teammates transitioning from traditional compliance backgrounds into systems analysis and project leadership.

Location

San Francisco. The role requires close coordination and real time discussions with the San Francisco-based team; co-location shortens the feedback loop, fosters common understanding, and creates a multiplier effect on team output, reducing risk and time to completion for project-oriented activities.

Pay

The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.