Senior Manager, Systems Software Engineering

About the role

We are seeking a Senior Manager, Systems Software Engineering to lead the strategy, delivery, and operational excellence of enterprise device‑management systems and services. This role owns the technical roadmap and cross‑functional execution for device policies, certification, approval workflows, vendor and procurement integrations, mobile and device lifecycle management, recycling, and printer services.

Responsibilities

• Lead and mentor a team of systems software engineers responsible for enterprise endpoint and device‑management platforms.
• Define and maintain scalable device policies across laptops, mobile devices, peripherals, and shared equipment, balancing security, usability, and compliance.
• Own the device certification process for new hardware, operating systems, applications, and accessories; establish testing standards, approval criteria, and release readiness.
• Design and improve automated approval workflows for device requests, exceptions, software access, procurement, and lifecycle changes.
• Partner with IT, Security, Finance, Legal, Procurement, and business stakeholders to translate operational needs into reliable technical solutions.
• Manage vendor relationships, technical evaluations, contract requirements, integrations, and service performance for endpoint, procurement, MDM, and printing partners.
• Oversee procurement and mobile/device‑management (MDM) processes, including asset enrollment, provisioning, inventory accuracy, replacement cycles, and support handoffs.
• Develop sustainable device recycling and disposition programs, ensuring secure data wiping, chain‑of‑custody controls, regulatory compliance, and reporting.
• Lead the architecture and operation of enterprise printing services, including secure print policies, printer fleet management, access controls, monitoring, and vendor coordination.
• Establish metrics, dashboards, and operational reviews for service health, policy compliance, device lifecycle cost, certification throughput, and user experience.
• Drive automation and self‑service capabilities to reduce manual work, improve auditability, and accelerate employee access to approved devices and services.
• Manage priorities, budgets, risks, and roadmaps across multiple concurrent systems and stakeholder groups.
• Planning & Execution: create and own execution plans, monitor timelines and budgets, delegate work, identify resource needs, and adapt plans.
• Collaboration & Partnership: strengthen cross‑team partnerships, guide relationship building with business leaders and stakeholders, practice active listening.
• Problem Solving: lead team to address moderately complex operational/technical issues, analyze data, troubleshoot errors.
• Continuous Learning: seek learning opportunities, use feedback and training, identify skill gaps, provide resources for knowledge‑sharing.
• Continuous Improvement: identify and recommend process, protocol, and workflow improvements; review and provide feedback on ideas.
• Performance and Development: coach team members, facilitate goal setting, identify development opportunities, contribute to talent acquisition.

Qualifications

• 8+ years of experience in systems software engineering, endpoint engineering, IT engineering, or a related discipline.
• 3+ years of people‑management or technical‑leadership experience.
• Experience with enterprise device management platforms such as Microsoft Intune, Jamf, Workspace ONE, Kandji, or similar tools.
• Strong understanding of endpoint security, identity/access management, device compliance, software deployment, and asset lifecycle management.
• Demonstrated experience building workflow automation and integrations using APIs, scripting, or enterprise workflow platforms.
• Experience managing vendors, procurement processes, hardware certification, and service delivery agreements.
• Familiarity with secure asset disposition, recycling requirements, and enterprise printing environments.
• Strong program‑management, communication, and stakeholder‑management skills.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
• May be required to comply with applicable U.S. health, immunization, or drug‑testing requirements for certain roles.

Pay

Hiring range in USD: $146,300 – $306,400 per year. May be eligible for bonus, equity, and compensation deferral.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short‑term disability and long‑term disability
• Life insurance and AD&D; supplemental life insurance (employee/spouse/child)
• Health care and dependent care Flexible Spending Accounts
• Pre‑tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: flexible vacation (13 days annually for first three years, 18 days thereafter for full‑time employees); accrued vacation prorated for part‑time; 11 paid holidays
• Paid sick leave: 72 hours upon hire, refreshed each calendar year, carry‑over up to 112 hours
• Paid parental leave and adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal services
• Voluntary benefits including auto, homeowner, and pet insurance