Senior Manager, Support Engineering

About the role

The Senior Manager, Repair Center Operations is responsible for building and scaling Oracle's centralized repair-center model for next-generation AI infrastructure. This role leads day-to-day repair operations and long-term capacity planning for Compute Tray (CT) repair, CDU validation, leak response, and regional expansion. Working across Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering, the senior manager ensures repair centers are staffed, equipped, and ready to support routine demand as well as surge events while driving improvements in diagnosability, repair velocity, and serviceability. The role also serves as a key operational leader for the repair organization, translating product and infrastructure requirements into an executable staffing and facility plan. This includes establishing operating rhythms, tracking performance metrics, managing risk, and ensuring the repair network scales with current and future Oracle data center sites.

Primary Responsibilities

• Lead the planning, staffing, and execution of repair-center operations supporting GB200, GB300, and future AI compute platforms.
• Own repair-center readiness, including capacity planning, shift coverage, resource allocation, and operational ramp for new sites.
• Partner with Design, Architecture, Development, Manufacturing, Supply Chain, and Global Product Engineering to define repair-center requirements and resolve cross-functional issues.
• Oversee repair workflows for Compute Trays, CDU validation, and leak-response activities to ensure safe, timely, and high-quality execution.
• Establish and manage operating metrics, reporting, and escalation paths to maintain throughput, quality, and readiness across the repair network.
• Drive standardization of repair-center processes, documentation, and best practices across current and future Oracle Repair locations.
• Support regional scale-up by aligning permanent repair-center buildouts with demand forecasts, site deployment schedules, and new platform introductions.
• Lead hiring, onboarding, development, and performance management for repair-center team members and supporting technical resources.

Core Responsibilities

• Set clear priorities, manage competing demands, and ensure repair-center objectives are met on time and at the expected quality level.
• Build strong cross-functional partnerships and maintain alignment across engineering, operations, supply chain, and site leadership teams.
• Use data, trend analysis, and operational feedback to identify risks, improve repair performance, and recommend process enhancements.
• Maintain a culture of accountability, safety, continuous improvement, and technical excellence within the repair organization.
• Translate business needs into executable plans for staffing, space, power, tooling, and repair capacity.
• Develop scalable operating models that support both steady-state repair work and surge events without disrupting broader deployment goals.
• Communicate clearly with senior leadership on site status, risks, dependencies, and required decisions.

Qualifications

• Proven experience leading repair, service, or manufacturing operations in a high-volume, technology-focused environment.
• Demonstrated ability to manage capacity planning, staffing models, and operational readiness for complex hardware systems.
• Strong cross-functional collaboration skills with engineering, supply chain, and manufacturing teams.
• Experience with data center infrastructure, compute hardware, or liquid cooling systems is strongly preferred.
• Track record of driving process standardization, continuous improvement, and operational excellence.
• Excellent communication and executive presentation skills.
• Ability to travel as needed to support regional repair center buildouts and operations.

Pay & Benefits

Hiring range: USD $98,700 - $209,500 per year, with potential eligibility for bonus and equity. Oracle offers a comprehensive benefits package including medical, dental, and vision insurance; short and long-term disability; life and AD&D insurance; supplemental life insurance; Flexible Spending Accounts; pre-tax commuter and parking benefits; 401(k) with company match; flexible vacation for salaried employees (accrued vacation for others, with 13 days annually for first three years and 18 days thereafter for full-time employees); 11 paid holidays; 72 hours of paid sick leave upon hire (refresh each year, carryover up to 112 hours); paid parental leave; adoption assistance; Employee Stock Purchase Plan; financial planning and group legal services; and voluntary benefits including auto, homeowner, and pet insurance.