Senior Manager, Subway Schedules

About the role

This position is accountable for directing, managing, and supervising major scheduling activities, coordinating between schedules and various dependents for the development and implementation of computerized timetables and work programs for Department of Subways operated by the Authority. The Senior Manager, Subway Schedules leads office-based planning, directing the creation and optimization of computerized train timetables. This role bridges high-level transit policy and field operations, coordinating closely with maintenance, dispatching, and capital construction to deliver reliable, efficient service across the subway network.

Responsibilities

• Direct Scheduling Operations: Oversee the development, testing, and rollout of master computerized train schedules and work programs.
• Manage Staff & Resources: Supervise a team of transit analysts and schedulers in an office environment to ensure accuracy and meet corporate transit goals.
• Data-Driven Optimization: Analyze ridership metrics, on-time performance data, and delay reports to fine-tune headways and run times.
• Policy Compliance: Maintain adherence to safety regulations, agency standards, and labor agreements regarding train crews.
• Supervise and direct the development and production of base and supplemental timetables, work programs, and other required material for major service changes.
• Ensure supplemental timetables and work programs are accurate and prepared in accordance with customer guidelines and within budget constraints.
• Manage and coordinate liaison and procedures between the Operating Departments and Information Service Department for the development and implementation of base timetables, supplemental timetables and work programs for all lines operated by the Authority.
• Manage and coordinate the development and implementation of all subway schedule software.
• Train and supervise all schedule personnel in computerized functions such as timetable production and crew-opting.
• Assist the Deputy Director in the development and coordination of training programs in the craft of schedule making for the subway schedule staff.
• Ensure that all timetables are prepared in accordance with loading guidelines and maintain service patterns and connections.
• Ensure work programs comply with the T.W.U. contract, past practice and budgetary constraints.
• Supervise and direct the development of various data reports from timetables and work program and the preparation of budget reports and correspondence.
• Create and distribute electronic files of base timetables, supplemental timetables and supporting materials for use by Service Delivery and outside vendors (i.e.: Google apps etc.)
• Direct and supervise the collection, analysis and evaluation of traffic and ridership data on transit service and coordinate same with System Data and Traffic.
• Coordinate and maintain a training protocol for new employees and continued training of all staff.
• Actively train all new staff in Subway Schedules.
• Provide necessary guidance to schedule writers in all three squads (IRT, IND and BMT).
• Improve proficiency in HASTUS software.
• Performs other duties as assigned.
• Complies with all policies and standards.
• May be required to work hours outside regular work hours, as applicable.
• Observes the work performed by contractors, as applicable.
• Reviews invoices and approve them if the work has contractual standards, as applicable.
• Addresses performance issues with the contractor, when possible, as applicable.
• Escalates issues to other parties when needed, as applicable.

Requirements

Education: Bachelor’s Degree in Arts/Sciences (BA/BS) from an accredited college with a major in Business Management, Engineering, Mathematics, Economics, Accounting, Transportation Planning; or a related field. An equivalent combination of education and experience may be considered in lieu of a degree.

Experience: Minimum 7 years of relevant experience. Minimum 3 years of managerial or supervisory experience overseeing a team of transit analysts and schedulers in an office environment to ensure accuracy and alignment with corporate transit objectives.

Skills

• Knowledge of schedule making principles, techniques and related by-products.
• Knowledge of statistics and the ability to analyze and evaluate statistical data.
• Experience and thorough knowledge of computer science and system design.
• Complete understanding of automated scheduling and data processing.
• Ability to effectively supervise and train all levels of schedule managers in computerized scheduling and scheduling techniques.
• Working knowledge of the Surface Transit Operation, union contract application, service pattern, pay practices and service policies.

Pay

Salary range: $112,085 – $140,106 (GENOPS 007). Final salary is determined by experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

Schedule

Hours: 8 AM – 4 PM. This position is eligible for telework, currently one day per week. New hires are eligible to apply for telework 30 days after their effective date of hire. May be required to work hours outside regular work hours, as applicable.

Additional information

Selection is based on evaluation of education, skills, experience, interview, and written assessment. All selected candidates will be subject to a full background investigation that includes employment and education; discrepancies may lead to dismissal.

Appointment may be at a comparable level to current level of selected candidate. As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York if your position earns more than $101,379 per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates placed in a competitive class position are eligible for the 55-a Program. Indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. Details: https://www1.nyc.gov/site/dcas/employment/55-a-program.page

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government.

Location: 2 Broadway. Department: Customer Division/Unit Operations Planning. Reporting to: Superintendent. Deadline: Open Until Filled.