Senior Manager - Strategy and Operations

Position Summary

Reporting to the Vice President of General Management and Operations, the Senior Manager, Strategy and Operations leads cross-functional efforts to develop and execute strategies aimed at optimizing, ensuring operational integrity, and driving revenue growth and value for our partners. The position requires a general manager mindset with strong analytical capabilities, taking ownership of all aspects of business growth & operational initiatives including launching new channels, tracking performance and cross-functional coordination.

Responsibilities

• Strategic Leadership & P&L Management
• Develop and execute comprehensive P&L strategies (Revenue and Margin) for assigned partner(s).
• Set performance targets, KPIs, and SLAs aligned with overall business objectives.
• Create and implement cross-functional roadmaps to achieve partner goals and business targets.
• Build structures to ensure accountability for successful delivery of targets in collaboration with the functional leaders.
• Proactively identify operational improvement opportunities to enhance profitability and performance.
• Analyze performance data to make informed decisions that drive business growth.
• Operational Excellence
• Lead day-to-day operational execution across assigned business areas.
• Manage cross-functional delivery teams to ensure seamless integration and performance.
• Establish service delivery frameworks and operational playbooks.
• Oversee technical integrations and system performance optimization.
• Resolve operational issues and escalations efficiently.
• Performance Analytics & Reporting
• Own partner performance dashboards and reporting systems.
• Conduct comprehensive data analysis to identify trends and insights.
• Develop and track growth & operational metrics to measure business performance.
• Create executive-level performance summaries and business reviews.
• Translate analytical insights into actionable business improvements.
• Cross-Functional Leadership
• Lead operational meetings across BD, Marketing, Product & Pricing Customer Care, Claims, IT, and Product teams.
• Drive functional initiatives to ensure alignment with business goals.
• Build consensus internally for solutions to enhance market penetration through technology, marketing, and service capabilities.
• Manage internal stakeholder relationships to ensure aligned execution.
• Influence and lead cross-functionally to enhance customer & partner experience.
• Partner Operations Management
• Determine goals for partner touchpoints in collaboration with other groups.
• Define Partner growth targets & levers to unlock internally and externally.
• Support Partner QBRs with operational insights and performance data.
• Lead operational aspects of partner meetings and reviews.
• Present technical updates and operational roadmaps to partners.
• Document and track partner related commitments and deliverables.
• Maintain operational point-of-contact relationships with partners.

Qualifications

• Minimum 5 years (ideally 6) of relevant Strategy, Operations and/or General Management experience.
• Consulting experience and/or start-up experience is a plus.
• Proven track record of successfully developing and executing business strategies and evaluating/measuring impact.
• Can operate independently - a confident problem solver and communicator who is comfortable influencing others, including peers and senior level colleagues.
• Strong business acumen, analytically driven, and detail oriented.
• Roll up your sleeves mentality.
• Highly agile.

Education

• Bachelor’s Degree in Business, Engineering, Finance, Economics, or related field or equivalent experience required.

Compensation

• The base pay range for this position is $120,000 - $180,000 USD Annually.
• The specific pay offered will depend on qualifications, experience, education and skill set.
• The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• EAP, health, legal, and financial resources: Support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.