Senior Manager - Strategic Planning

Responsibilities

• Lead the development, execution, and continuous refinement of the enterprise change management strategy, roadmap, and implementation plan for the Oculus transformation program.
• Own change management governance, ensuring milestones, dependencies, risks, and readiness activities are effectively managed across multiple workstreams.
• Develop integrated communication strategies for customers, field teams, and internal stakeholders, ensuring timely, consistent, and impactful messaging throughout the program lifecycle.
• Partner closely with Product, Technology, Marketing, Sales, Compliance, Finance, GCO, and other stakeholders to assess downstream impacts, coordinate change activities, and drive execution.
• Build executive presentations, communications, and decision materials that provide visibility into program progress, risks, and key decisions.
• Lead stakeholder engagement by identifying impacted audiences, defining communication and enablement needs, and driving organizational readiness.
• Foster strong partnerships across American Express, AENB, regulators, and external partners to support successful program execution.

Qualifications

• Demonstrated experience leading enterprise change management initiatives supporting large-scale transformation programs.
• Exceptional written, verbal, and executive presentation skills.
• Strong program governance, organizational planning, and risk management capabilities.
• Experience managing multiple priorities in a fast-paced, highly matrixed environment.
• Bachelor's degree required.

About the Role

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

Benefits

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.