Senior Manager, Strategic Launch

About the Team & How We Work

As a Senior Manager, Strategic Launch at Miter, you will lead and coach a team of 6–8 Strategic Launch Managers responsible for delivering our most complex, highest-ACV customer implementations. You’ll operate as the senior point of contact on our most strategic accounts, stepping in directly when things get hard, while partnering closely with Sales, Solutions Engineering, and Product to shape how Miter scales its implementation model as we move upmarket. Success in this role requires the ability to bring repeatable structure to inherently bespoke, high-variability work — without flattening the flexibility these customers require — while holding your team to a consistently high bar.

Our Launch team is collaborative, detail-oriented, and energized by solving complex problems together. If you thrive in high-stakes environments, love ownership, and enjoy building the playbook rather than just running it, you’ll fit right in. Plus, you’ll be part of a team that genuinely enjoys working together and making a tangible impact for our customers.

Responsibilities

• Lead a team of 6–8 Strategic Launch Managers delivering Miter’s most complex, high-ACV implementations
• Set the standard for what great looks like on strategic accounts — from kickoff through go-live — and coach your team to that bar consistently
• Own escalation resolution on strategic accounts, operating as the senior point of presence with customers when things get hard
• Partner with Sales, Solutions Engineering, and Product to define how Miter scales its implementation model as we move upmarket — not just executing today’s playbook, but helping build the next one
• Drive repeatability without sacrificing the bespoke execution strategic customers require — identifying what can be systematized, what should stay flexible, and why
• Continuously improve leading indicators and early warning systems so the team surfaces risk earlier and delivers on commitments more reliably

Requirements

• 5+ years managing implementation or delivery teams at a high-growth B2B SaaS company, with direct exposure to complex, enterprise-level engagements
• Track record of building repeatable processes on top of non-standard, high-variability customer work
• Experience operating as a strategic thought partner to senior leadership — not just executing, but shaping how delivery works at scale
• Outstanding stakeholder management (customer, internal) and communication (written, verbal) abilities
• Exceptional patience and resilience supporting customers and teams in high-pressure environments
• Exceptional data analysis skills to track metrics and inform decisions
• Experience leading implementations with heavy reliance on 3rd-party API integrations

Benefits

• Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
• Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
• Flexible PTO: Take the time you need to recharge and be your best self.
• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
• Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
• Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
• Community: Company-wide and team-specific off-sites per year.

Schedule

For roles that are listed as hybrid, our approach is 3 days a week in the office. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach. Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide, and team-specific off-sites.

Pay

Compensation range: $190K - $215K