Senior Manager, Stop Loss Underwriting

About the role

The opportunity: The Senior Manager, Stop Loss Underwriting will be responsible for leading a multi-site team of Manual Underwriters by managing daily inventory, rushes and preferred relationship expectations. The Manager will take an active role in driving a high performance culture by hiring, coaching and managing performance to ensure that the team has the skills and knowledge to succeed. The Manager will possess independent decision making on fundamental problems within specific rules by utilizing underwriting guidelines.

Responsibilities

• Oversee the day-to-day operations of the Medical Stop Loss manual underwriting team, including assigning workloads, managing priorities and rush requests, answering complex underwriting questions, and ensuring internal productivity and service standards are met.
• Collaborate with senior Underwriting and Sales leaders to align the team’s work with business objectives, underwriting guidelines, and preferred partner expectations, providing timely feedback and support as needed.
• Lead the interviewing, selection, and onboarding of Manual Underwriters and temporary employees.
• Provide ongoing training, coaching, and mentoring for newly hired Manual Underwriters and temporary resources, and update policies and procedures as needed.
• Implement underwriting process and practice improvements identified through Quality Control reviews.
• Build a high-performing, engaged team by recognizing success, setting clear expectations, addressing performance concerns, identifying root causes of underperformance, and partnering with employees on actionable development plans.
• Promote compliant