Senior Manager, Software Engineering Management - AI Experience Framework

About the role

The AI Experience Framework (AIUX) team at ServiceNow is looking for a seasoned leader to manage a team of full-stack software engineers. This role involves leading the development and support of modular, reusable conversational experiences using modern Lit-based web components.

Responsibilities

• Lead a team of full-stack software engineers responsible for the AI Experience Framework (AIUX)
• Partner with product/App BU teams, core platform teams, and the many other UX component teams building on top of the framework
• Manage product development activities across the AIUX framework roadmap
• Work with product management, design, support, and other dev teams to create high-quality, AI-first experiences
• Manage daily activities of the development team, including planning and delivery
• Solve difficult and often ambiguous problems spanning AI integration, performance at scale, and multi-team architecture
• Guide architecture decisions across the request path — proxy, version-aware routing, server-rendered component runtime — in partnership with senior ICs
• Set technical direction for framework-level APIs (context propagation, layout composition, state management) consumed by every downstream component team
• Represent AIUX Framework in cross-org architecture and roadmap discussions, and act as an escalation point for the hardest production issues
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry)
• 10+ years of experience with technologies relevant to ServiceNow and advanced coding skills with high-quality results, including deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go acceptable)
• 5+ years of experience managing core software engineering teams
• Experience coaching and growing engineers at various levels
• Experience leading team members who require little oversight in completing assigned work
• Experience providing direction, delegating assignments, and supporting a team to accomplish tasks
• Advanced experience with modern UI frameworks (Angular, React, Vue, or Lit) and a passion for JavaScript/the Web as a platform, reusability, and componentization
• Experience with open source tools and agile development environments
• Experience with server-side rendering/hydration and systems-level Node.js concerns (process/worker isolation, HTTP/1.1 and HTTP/2 semantics, reverse proxying) — enough to guide and evaluate technical decisions made by the team
• Experience completing projects based on company priorities, context, risks, and desired outcomes
• Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture
• Preferred — AIUX Framework Specific Experience with build systems that emit multiple targets from one component source (server bundles vs. code-split browser bundles)
• Familiarity operating services in Kubernetes and building/maintaining observability tooling (Grafana, Prometheus) for production systems
• Experience managing teams that build framework-level abstractions (component base classes, context/DI systems, event contracts) consumed by many other engineering teams

Benefits

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.