Senior Manager, Service Parts Operations

About the role

Responsible for managing all spare parts inventory processes and procedures related to direct field service activities. Works across functions, teams and systems to ensure inventory is positioned across the network to provide a high level of customer satisfaction and maximize inventory investment. Established performance standards and monitors performance of all personnel involved in the spare parts activities in a 24x7 environment.

• Manage inventory levels
• Order placement and escalations
• Inventory search and transportation
• Physical inventories
• Inventory adjustments and receipts
• Critical order placement and management
• Excess inventory management

Responsibilities

• Leads a staff of 24 support and analyst personnel in a 24x7 environment
• Supports, Interacts and communicates with the Field Service team daily
• Develops, documents, and communicates processes and procedures
• Establish KIP’s used to manage/monitor performance
• Manage