Senior Manager-Risk Management

About the role

Fraud Risk Management (FRM) at American Express helps enable profitable business growth by reducing the risk of fraud and maintaining our customers’ confidence in the security of our products. FRM is also accountable for building the infrastructure to manage emerging risks associated with e-commerce and internet services.

The Compromise Fraud Strategy team is looking for a high-performing Manager to drive innovation in the Compromise fraud risk area. The candidate will be responsible for identifying innovative and actionable insights on compromise detection solutions that would have a meaningful impact on our customers and our business. This role includes deploying strategies that will directly impact fraud loss savings and collaborating closely with internal and external partners to drive innovation.

Responsibilities

• Develop new fraud prevention control strategies using compromise intelligence.
• Minimize unprofitable fraud-related disruptions, with a specific focus on fraud strategy controls.
• Conceptualize and implement new data features to help reduce approved fraud.
• Address emerging fraud trends and monitor key metrics to take corrective actions.
• Provide thought leadership to find new ways of detecting compromise.
• Integrate new data sources to improve compromise detection methods.
• Partner with Product, Technology, Servicing, and Information Security teams.
• Lead data science research for compromise data attributes.

Requirements

• Undergraduate or Master’s Degree in Science, Technology, Engineering, Mathematics, or Computer Science.
• Experience with data processing tools such as R, SQL, or Python.
• Understanding of statistical techniques related to data analysis and correlation.
• Ability to manage multiple requests and changing priorities in a fast-paced, dynamic environment.
• Proven track record of working proactively and independently to solve problems and drive results.
• Strong presentation skills to convey data and fraud insights to different stakeholders.
• Ability to build collaborative, trusting relationships.
• Strong project management and communication skills to work effectively in a team environment.
• Employment eligibility to work with American Express in the United States (the company will not pursue visa sponsorship for this position).

Preferred Qualifications

• Knowledge of machine learning algorithms.
• Working knowledge of the fraud landscape and emerging fraud trends in the card space.
• Understanding of payment products, emerging technologies, and competitive landscape.

Benefits

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.

For a full list of Team Amex benefits, visit the Colleague Benefits Site.