Senior Manager, Retention Programs

Major Responsibilities

Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy

Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners

Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals

Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross-functional teams to implement solutions

Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support.

Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights

Must Haves

• Bachelor’s degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company
• Master's degree preferred
• Ability to influence leaders to drive business outcomes and growth
• Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients
• Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
• Forward thinking ability in order to anticipate and mitigate risks to client retention
• Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

• We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
• We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
• This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

What do we offer?

• World-class benefits
• Highly competitive compensation
• Disproportionate rewards for top performers
• Hybrid work environment
• Flexible and supportive work arrangements
• Reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD
• Annual bonus plan based on company and individual performance
• Role-based, uncapped sales incentive plan
• Market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more
• The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status
• We are committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities