Senior Manager, Retention Programs
Major Responsibilities
Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy
Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross-functional teams to implement solutions
Dive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support.
Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights
Must Haves
- Bachelor’s degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company
- Master's degree preferred
- Ability to influence leaders to drive business outcomes and growth
- Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients
- Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
- Forward thinking ability in order to anticipate and mitigate risks to client retention
- Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT
Qualifications
Not specified
Skills
Not specified
Benefits
Not specified
Pay
A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD.
Schedule
Not specified