Senior Manager Retail Training

Job Responsibilities

• Analyze existing content, identifying learning opportunities and create necessary content to address needs
• Upskill sales teams on watch knowledge including high end complications
• Deploy and reinforce trainings to Store Managers and Client Advisors on Bulgari client experience, selling techniques, Jewelry/Watch/Accessory collections, brand history, and storytelling
• Participate in retail coaching/in-store observation and provide feedback to Store Director and Director, Training North America
• Collaborate on the Onboarding process of all regional retail hires
• Assist in the localization of any training initiatives launched by central training
• Create, monitor, and track store visits to support key regional initiatives
• Prepare, execute and follow-up on in-store trainings
• Responsible for the monitoring of all eLearning platforms for assigned market
• Create and follow-up on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives
• Perform any ad-hoc projects as required by management to support the business
• Collaborate with interdepartmental committees or task forces, as necessary

Requirements

• Minimum of 10+ years of sales and/or training in a luxury environment
• Extensive watch knowledge required, supplemental certification with FHH or similar is a plus
• Understanding of competitive watch market with strong knowledge of micro-mechanics
• Knowledge of eLearning platforms
• Knowledge of Microsoft Office applications
• Ability to manage departmental budget contribution and process expense reports in a timely manner
• Ability to navigate various professional environments in an agile manner
• Ability to travel domestically and internationally up to 50%-70% of time