Senior Manager, Residential Projects & Marketing | Columbia Hospitality Residential Services

About the role

The Residential Marketing & Project Manager supports the mission of creating an authentic and exceptional experience for guests, team members, and owners. This role brings enthusiasm to the team, thrives in a fast-paced environment, shows curiosity and a willingness to gain experience in operations, and ensures brand cohesion across communities.

Responsibilities

• Serve as marketing support for assigned properties within the residential portfolio.
• Support the development and execution of annual marketing plans, marketing budgets, reports, and presentations.
• Advise on marketing budgets for properties without marketing services.
• Manage multi-channel marketing initiatives, including social media, design and print onsite collateral, CHR/CH website updates, and partner with internal and external teams.
• Create marketing emails and templates, track and analyze communication metrics, and make necessary adjustments.
• Attend Operations & Leadership meetings, develop agendas, take and distribute notes.
• Review and proofread content created by residential team members.
• Create process for ordering branded collateral, devise innovative methods to enhance resident engagement, and develop standardized forms for residential operations.
• Oversee community outreach initiatives, create and update flyers, presentations, newsletters, signage, invitations, and other collateral.
• Process marketing invoices for each property, manage and maintain marketing files.
• Affiliate with the General Management team to evaluate the success of programs and procedural functions.
• Provide ongoing training and support to ensure property team members are well-versed in the latest communication strategies.
• Develop comprehensive Request for Proposals on all marketing requests made by a property.
• Maintain property website content, when appropriate.
• Participate in recurring ownership meetings to help facilitate conversations around marketing, communication, branding standards, and provide comprehensive updates on marketing efforts.
• Represent CH-R when executive team members are absent.
• Supports On/off boarding process of portfolio properties and consulting projects by managing on/offboarding checklists, providing information to stakeholders, and holding teams accountable to deadlines.
• Design standardized CH-R surveys on digital platforms to facilitate quarterly/annual assessments of homeowner satisfaction across all properties.
• Analyze results of the homeowner satisfaction surveys and develop presentations for executives and senior leadership to share results with stakeholders.
• Continuously update, improve, and draft proposals on a requested basis for new property acquisitions.
• Support leaders with planning events as needed.
• Develop comprehensive crisis communication plans and protocols to guide properties' response to emergencies.
• Monitor traditional and digital media channels for emerging issues and trends that may require a crisis response.
• Coordinate photography, videography, and staging services to ensure high-quality visual assets that highlight the unique features and selling points of each property.
• Update word documents created by management or on-site teams regarding copy editing, formatting, table of contents, branding adherence, etc.

Requirements

• A university degree in marketing or business-related discipline with at least three years of relevant experience; or an equivalent combination of education, training, and experience.
• Strong written and verbal communication skills, including the ability to write, proofread, and edit reports, business correspondence, and promotional content.
• Effectively present information and respond to questions from team members, managers, clients, guests, and the general public.
• Detail-oriented with strong multi-tasking and organizational skills.
• Solid personal management skills, including time management, planning, and organizing, and delivery of results.
• Ability to compute discounts, interest, commissions, proportions, and percentages.
• Strong computer literacy in Microsoft Office, especially Word, Excel, and Outlook.
• Effective problem-solving ability to make decisions in routine situations.
• Competency in Adobe Creative Suite preferred, specifically InDesign, Illustrator, and Photoshop.

Qualifications

• General knowledge of marketing tools and techniques, particularly digital marketing.
• Ability to compute discounts, interest, commissions, proportions, and percentages.
• Strong computer literacy in Microsoft Office, especially Word, Excel, and Outlook.
• Effective problem-solving ability to make decisions in routine situations.
• Competency in Adobe Creative Suite preferred, specifically InDesign, Illustrator, and Photoshop.

Skills

• Marketing and project management skills.
• Excellent written and verbal communication skills.
• Organizational and multitasking abilities.
• Computing and problem-solving skills.
• Adobe Creative Suite proficiency.

Benefits

• Salary Range: $85,000 - $95,000 DOE
• Cellphone Allowance eligible
• Incentive eligible
• Commuter/Parking Allowance eligible (parking available when working from Seattle)
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans - with employer contribution
• Values-Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program (“Columbia Cares” Volunteer Opportunities)
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Pay

Salary Range: $85,000 - $95,000 DOE

Schedule

Not specified