Senior Manager, Residential Operations

Senior Manager, Residential Operations

About the Role

USC Housing, a division of USC Auxiliary Services, is seeking a Senior Manager, Residential Operations to lead operations at the USC Village and other assigned residential communities. This role involves overseeing operations, managing teams, and supporting the retail environment.

Responsibilities

• Provide strategic and operational leadership for USC Housing communities, including the USC Village and other assigned properties
• Lead, coach, and develop managers and large frontline teams, including union staff, with a focus on employee engagement, performance, and accountability
• Foster a positive work environment by proactively addressing employee relations issues, resolving conflicts, and supporting staff development
• Oversee all aspects of building services operations, including custodial services, light maintenance, inspections, and readiness for occupancy
• Ensure timely and high-quality completion of work orders, leveraging systems and data to monitor performance and improve efficiency
• Manage large-scale operational cycles, including student move-in and move-out, summer conference programs, and deep-cleaning initiatives
• Conduct daily walkthroughs of facilities to proactively identify issues and maintain a “white glove” residential experience
• Partner with cross-functional stakeholders including Facilities Planning & Management, Residential Education, Customer Service, and external vendors
• Support retail operations within USC Village in collaboration with property management partners
• Plan and manage budgets, including staffing, supplies, equipment, and inventory
• Lead sustainability efforts aligned with USC’s zero-waste and environmental goals
• Ensure compliance with university policies, safety standards, and regulatory requirements
• Serve as an on-call leader for emergency response, including after-hours and weekend incidents as needed

Requirements

• Education: Bachelor’s Degree. Combined experience/education as substitute for minimum education.
• Experience: 5 years of relevant management experience, including experience leading managers. Combined experience/education as substitute for minimum work experience.
• Expertise: Management level experience in a university Auxiliary Services section. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information, please visit the policy website.
• Preferred Requirements: Master’s Degree, USC Auxiliary Services management level experience.

Qualifications

• Strong staff engagement, improved morale, and a culture of respect and accountability
• Effective coaching and alignment of managers with different leadership styles
• Seamless execution of move-in and move-out operations across hundreds of units
• Proactive, high-touch service delivery that anticipates and resolves issues quickly
• Strategic thinking that balances immediate operational needs with long-term planning

Benefits

• Robust healthcare options
• Retirement plans with employer contributions
• Tuition benefits for employees and their dependents

Pay

The annual base salary range for this position is $95,229.79 – $98,000. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Schedule

Onsite role based at USC. Generally, Monday–Friday schedule with 24/7 on-call responsibility for emergencies. Required availability during critical periods, including student move-in (August–September) and move-out (May). Ability to respond onsite as needed for urgent operational issues.