Senior Manager, Reception Program

About the role

The NWC-@-Amazon division has grown to over 360 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion.

Responsibilities

• Provide leadership and strategic direction while driving for continuous improvement for our managed program and ensure our deliverables align with goals and service level targets.
• Oversee a customer-centric reception team of over 150 employees, spanning across the nation, and guide and direct our geographic managers.
• Engage with cross-functional teams while managing multiple initiatives to achieve set objectives.
• Communicate high-level strategy and details effectively across disciplines, locations, and organizations, including to executive leadership.
• Quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment.
• Maintain good judgment in fast-paced, high-stress environments.

Requirements

• 5+ years of experience in Program Management and operations of high-performing programs, with experience in a corporate environment preferred.
• 7+ years of experience with direct supervision of management-level staff with teams greater than 60+ employees.
• Intermediate to Advanced skills in Project Management Software (Smartsheet, Asana, MS Projects) preferred.
• Background in leading strategic planning, execution, and capacity planning across a corporate organization preferred.
• Keen understanding of how to deliver excellent results within a talented team, as well as being able to drive change across other organizations.
• Detail-oriented & thorough, with the ability to see the “big picture”.

Qualifications

• Bachelor’s degree required, Master’s degree preferred.

Skills

• Strong communication skills.
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice, and occasional evening and weekend shifts.

Benefits

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance.
• 17 Accrued Paid Time Off Days Annually, Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion.
• Retail 401(K) with a company match.
• Employment Assistance Program (EAP) via Spring Health.
• Mental Wellness Program, including six free therapy sessions per year.
• Opportunity for career development with our NWC Mentorship Match program.
• Physical Wellness Reimbursement Program - $25 per month.
• Student Loan Contribution Program - $50 per month.
• Pet Insurance Discount Program.

Pay

$135,000.00 – $175,000.00 per year

Schedule

Monday – Friday; 7:30 am – 6:00 pm (Hours will vary)

Location

Puget Sound