Senior Manager, Rail Operations

About the Role

Hallcon is seeking an experienced Client Operations Manager in Bedford Park to lead a collaborative, dynamic team and drive rapid growth. This role partners with nationally distributed client and field operations teams, leveraging pragmatic transportation and logistics experience to deliver exceptional service.

Responsibilities

• Cultivate and maintain strong relationships with key corporate railroad clients, including operations executives and stakeholders.
• Manage and own key client books of business, focusing on safety, service level metrics, and profit levers.
• Mentor and develop field operations managers to successfully run client operations, inspiring engagement and leadership for dispersed field teams.
• Recommend, monitor, and optimize performance metrics.
• Identify resource utilization and client process improvement opportunities.
• Proactively manage, avoid, and resolve service challenges.
• Oversee complex operational deployments and projects to optimize driver, fleet, and operational resources.
• Lead client operations discussions and drive strategic outcomes.
• Actively identify and recommend process improvement opportunities.
• Collaborate effectively with client, executive, and field team members.
• 20-30% business travel anticipated.
• 100% onsite working environment at company offices or field offices (this role is not remote).

Requirements

• 6+ years of management experience in transportation/logistics, including collaboration with operations centers.
• Hands-on experience leading, developing, and cultivating field operations teams of 5-10 members.
• Demonstrated track record in leading client operations teams, client relationships, and management updates.
• Proven client service and project management skills.
• Experience driving results across distributed, multi-state operations teams.
• Successful track record working in unionized environments.
• Strong project management skills with the ability to drive daily/weekly outcomes and milestones.
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint) and Excel for data analysis.
• Experience using Microsoft Power BI dashboards or similar analytics platforms is a plus.
• Understanding of state/federal DOT and railroad-specific regulations.
• Bachelor’s degree preferred.
• Strong written and verbal communication, problem-solving skills, and ownership of projects.

Benefits

• Competitive compensation.
• Comprehensive benefits.
• Exceptional growth potential and stability.
• Casual and professional work environment.