Senior Manager, Quality Assurance

What You’ll Do

• Design, document, and continuously evolve a QA Operating Model that clarifies roles, workflows, and quality gates across the engineering organization.
• Drive shift-left adoption and enablement across engineering teams, embedding testing and quality ownership earlier in the development lifecycle.
• Own the automation strategy for QA, prioritizing coverage investments that reduce risk and increase release velocity.
• Conduct internal process audits to identify gaps, inconsistencies, and risk exposure across teams and product lines.
• Define and track QA metrics and build dashboards that give engineering and product leadership real-time visibility into quality health.
• Deliver regular quality health reporting to senior stakeholders – translating data into clear, actionable recommendations (not just activity reporting).
• Design onboarding and training programs that accelerate domain knowledge acquisition for QA and engineering staff.
• Lead, manage, and develop a small, highly-skilled QA team, setting clear priorities and fostering a culture of ownership.
• Partner tightly with Engineering & Product leaders to embed quality standards into how the organization plans and ships work.

What Success Looks Like

• A QA Operating Model that is well understood, consistently followed, and continuously improved based on data and feedback.
• Shift-left practices are visibly adopted across engineering teams, with quality ownership shared earlier in the software development lifecycle.
• Leadership has clear, trusted visibility into quality health through metrics and dashboards, enabling faster, better-informed decisions.
• New QA staff ramp up faster through structured onboarding and repeatable enablement materials.
• A small, highly-skilled QA team that is engaged, growing, and recognized as a strategic partner across the business.

What We’re Looking For

• 7+ years’ experience in Quality Assurance / Software Testing, including 2+ years in a people-management or team-lead capacity.
• Strong technical understanding of how modern SaaS organizations design, build, and ship software.
• Deep, hands-on knowledge of shift-left quality practices and how to operationalize them at scale.
• Demonstrated experience building or maturing QA operating models, standards, or governance frameworks.
• Working knowledge of test automation frameworks and CI/CD-integrated testing practices.
• Experience defining metrics and building dashboards/reporting that inform executive decision-making.
• A genuine passion for process, standards, and continuous improvement – you see structure and process as an enabler.
• Strong written and verbal executive communication – can translate data into crisp updates and facilitate decisions.

Preferred Experience

• Experience in legal tech, enterprise B2B SaaS, or another regulated/contract-heavy environment.
• Familiarity with organizational change management as it relates to rolling out new quality practices.
• Experience partnering with Engineering and Product teams on release readiness, communications, and customer impact.