Senior Manager, Property Claims Innovation & Scale

About the role

We're looking for a Senior Manager of Property Claims Innovation & Scale to fundamentally rethink property claims handling and build the systems for touchless claims.

Responsibilities

• Manage day-to-day performance with key external partners across daily and catastrophe claims, holding them to rigorous standards of speed, quality, and SLA adherence
• Continuously map external and internal claims workflows to find opportunities for AI integration, systemic efficiency, and process internalization
• Partner deeply with Product and Engineering to embed proprietary AI tools into the claims lifecycle, building proofs of concept using available LLM tools
• Build executive-ready business cases that shift spend from traditional vendor management toward scalable, automated solutions, focusing on driving down Loss Adjustment Expense
• Surface operational insights with Analytics, using large, imperfect datasets to make bold, structural changes to how our claims ecosystem runs

Requirements

• 5+ years of deep property claims experience, with a strong emphasis on systems design, process engineering, or claims transformation
• A proven track record of managing TPA and vendor operations while driving continuous improvement and systems integration
• Experience identifying manual or vendor-dependent workflows and replacing them with technology-enabled solutions that improve speed, accuracy, and cost efficiency
• Hands-on fluency with LLMs like Claude or ChatGPT, able to build prompts, map logic, and use AI to multiply output
• Advanced data analysis skills and the ability to independently extract insights that drive bold financial decisions
• Executive-level communication skills, influencing partner CEOs and internal Product leads

Qualifications

• Insurtech or startup experience is a strong plus
• College Degree