Senior Manager, Program Management, World Wide Engineering & Innovation (WWEI)

About the role

This Senior Manager, Program Management, leads the Planning, Strategy, Launch, and Expansion of the North American Sort Center network within the World Wide Engineering & Innovation (WWEI) org. They manage programs from initial conception through go-live, ensuring alignment across planning and execution goals.

Responsibilities

• Lead comprehensive 3-year+ capacity planning for the Sortation network, managing programs from initial conception through go-live with downstream end-to-end program management.
• Manage capital funding approval processes, securing capital funds with rigorous business case development, and driving project execution from conception through CAR funding approval for new launches, retrofits, and capacity initiatives.
• Establish governance frameworks to reduce supplemental funding requests (10% YoY) through improved estimation accuracy and spend controls, while managing cross-functional coordination bridging planning and execution teams, identifying and mitigating project risks.
• Oversee comprehensive asset management synthesizing engineering strategies with long-term planning outlooks, including strategic property portfolio management for lease renewals, exits, and standardization initiatives.
• Drive innovation network deployment, managing tactical implementation planning, CAR funding justification, and standardized deployment strategies.
• Ensure launch and expansion quality meets >90% launch quality targets across execution and operational metrics, through cross-functional mechanisms with granular critical path milestone tracking.
• Drive SLA accountability and risk management with commitment to dates and zero project level delays, while leading and developing a team of engineering managers and program managers across functional areas, fostering a culture of engineering excellence, data-driven decision making, and end-to-end ownership.

Qualifications

• Experience in team management
• Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• 7+ years of working cross functionally with tech and non-tech teams experience
• Experience creating and implementing large-scale programs
• Experience managing, analyzing and communicating results to senior leadership while working cross functionally across several teams
• Experience delivering results for large, cross-functional initiatives/projects
• Experience building and managing financial models for business forecasting and problem solving, or experience in tax, finance or a related analytical field
• Experience in one or more of the following areas: data center or network capacity planning, data center or network infrastructure program/project management, or related technical fields

Preferred Qualifications

• Master's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Experience in Logistics, Distribution or Fulfillment processes
• Experience working with Material Handling Equipment (MHE) integrators
• Experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits), or experience applying key financial performance indicators (KPIs) to analyses
• Experience assessing portfolio opportunity to make the appropriate long term strategic investments while maintaining the short-term delivery of leads
• Experience with process optimization

Benefits

Amazon offers a comprehensive benefits package including medical, dental, vision, prescription, basic life & AD&D insurance, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.