Senior Manager, Product Quality & Safety
Senior Manager, Product Quality & Safety
Be the reason — the expertise you bring to the table, your keen eye for customer insights, and your passion for analytics. So join our team and you’ll own product lines and drive profit. And we’ll help you build a future merchandised exactly how you want.
Total Rewards
- Competitive base salary + bonus on eligible positions
- Paid Time Off: 22 days plus 7 major holidays and 1 floating holiday
- 401(k) Matching: Company match 401(k) plan
- Discounts: Online and retail discounts
- Wellness: Physical and mental health wellness programs
- On-site Amenities: Daycare, cafeteria, fitness center, and coffee shop at our HQ
What You Will Be Doing
- Lead the design, implementation, and governance of product quality and safety programs across assigned product categories
- Establish and oversee product testing protocols, inspection processes, and risk assessments aligned to regulatory standards
- Drive root-cause analysis and corrective/preventive actions (CAPA) for quality issues, safety incidents, and recalls
- Partner cross-functionally with Merchandising, Product Engineering, Sourcing, Supply Chain, Operations, and Legal
- Develop quality and safety KPIs and present insights to senior leadership
- Manage vendor performance and ongoing compliance
- Lead or support product recall situations
What You Bring to the Table
- Strong people leadership and coaching capability
- Excellent analytical and problem-solving skills
- Ability to influence without direct authority
- Clear, confident communication skills
- Continuous-improvement mindset
Basic Qualifications
- Bachelor’s degree in related field
- 8+ years of experience in product quality, compliance, or product safety
- 3+ years of people management experience
Preferred Qualifications
- Master’s degree
- Six Sigma, ASQ, or other quality certifications
- Experience with global suppliers and recalls
We Offer
- Inclusive culture with Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The Salary Range
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law
Laws and Regulations
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Success Profile
- Adaptable
- Analytical
- Communicator
- Detail-oriented
- Insightful
- Problem-solver
Our Culture
- People are at the heart of what we do, and we take care of our people.
- We’re the kind of company that invests in you because you invest in us.
- We thrive on challenges, we believe in the power of what can be, and we support change with purpose.
Meet Louise, Associate Category Merchant
Hear from our people and learn more about their experiences.
"What I love about this department is that every day brings a new challenge, and every day you get the chance to collaborate with a variety of different teams. This allows us to really figure out what our passions are and what we want to pursue."
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