Senior Manager, Product Management - Core Processing

About the Role

Product Management at Capital One is a dynamic and innovative field, focused on reimagining the status quo, identifying value creation opportunities, and driving sustainable customer experiences through technology. The Encore organization in Card Technology+ is dedicated to building the next generation of financial products, enhancing the lending experience for millions of customers. We partner with engineers to develop cutting-edge platforms and technologies, spanning the entire cardholder lifecycle.

Responsibilities

• Build an outcome-based strategy and drive the delivery of a roadmap focused on the core functionality of the Internal Ledger.
• Identify and analyze new use cases and opportunities for managing the Credit Card Account Lifecycle to enhance digital and non-digital customer experiences.
• Partner with platform teams on innovation pilots, testing strategies, and new feature rollouts.
• Collaborate with Architecture and Software engineers to solve technical challenges.

Qualifications

• Basic Qualifications: Currently holds or is in the process of obtaining a Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related field), Business, or Marketing; OR a Bachelor's degree in any field with 4 years of Product Management experience.
• Preferred Qualifications: Experience translating business strategy and analysis into consumer-facing digital products.

Skills

• Process Engineering and Simplification: Expertise in simplifying complex business processes for efficiency and scalability.
• Cross-Functional Socialization and Buy-in: Strong partnership skills to work with Tech, Experience, and Business teams, and gain leadership buy-in across stakeholders.
• Execution Focus: Proven ability to manage and deliver against aggressive timelines, work in ambiguous spaces, conduct comprehensive analysis, define success metrics, and present business cases to executive leadership.
• Capital One Product Framework Competencies:
  • Human Centered: Obsesses about customer needs to innovate product solutions.
  • Business Focused: Delivers impactful outcomes through leverage and execution excellence.
  • Technology Driven: Leverages technology for innovative and resilient solutions.
  • Integrated Problem Solving: Identifies and resolves complex problems while mitigating risks.
  • Transformational Leadership: Leads cross-functional teams to solve customer problems and drive alignment.

Pay

The full-time annual salaries for this role vary by location:

• Chicago, IL: $182,500 - $208,300
• McLean, VA: $200,700 - $229,100
• New York, NY: $219,000 - $249,900
• Richmond, VA: $182,500 - $208,300

Salaries for part-time roles will be prorated. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives.