Senior Manager, Product Design – Core Experience

About the role

The Core Experience Product Design team is responsible for shaping the end-to-end customer experience across Stitch Fix's most important product journeys—from shopping and styling to incentives, content, and other foundational client experiences. As the Senior Manager, Product Design, you'll lead a team of Product Designers, partnering closely with Product, Engineering, Research, and Data Science to define product strategy, deliver exceptional customer experiences, and build a high-performing design organization.

In this role, you'll balance strategic leadership with hands-on execution, helping teams navigate ambiguity, solve complex customer problems, and bring thoughtful, measurable experiences to market. You'll invest deeply in developing designers, strengthening cross-functional partnerships, and evolving the design practices, processes, and technologies that enable teams to deliver high-quality work at scale.

Responsibilities

• Lead and develop a team of Product Designers by providing coaching, mentorship, performance feedback, and clear direction while fostering an inclusive, high-performing team culture.
• Partner with Product, Engineering, Research, Data Science, and business stakeholders to shape product strategy, influence roadmap priorities, and align teams around customer and business outcomes.
• Guide the design and delivery of intuitive, cohesive customer experiences by helping teams navigate ambiguity, frame complex problems, and translate strategy into high-quality product solutions.
• Champion design excellence by elevating product thinking, interaction design, systems thinking, and customer-centered decision-making while continuously improving design processes, planning, critiques, and collaboration.
• Drive operational excellence by using data, customer insights, AI-powered capabilities, and emerging technologies to improve decision-making, increase team efficiency, and strengthen the overall product development process.

How AI and Tools Show Up in Your Day-to-Day Work

Use AI-powered tools such as ChatGPT, GitHub Copilot, and other emerging technologies to improve team productivity, accelerate ideation, streamline documentation, and support high-quality product development. Partner with cross-functional teams using modern product design, collaboration, research, and product development tools to guide work from strategy through execution. Foster a culture of experimentation by encouraging the team to evaluate, adopt, and responsibly apply new technologies and AI capabilities that improve design quality and delivery.

About You

• You're a collaborative design leader who enjoys developing people as much as building exceptional products. You bring strong product thinking, a customer-first mindset, and the ability to align cross-functional teams around a shared vision while helping designers grow in their craft and careers.

Requirements

• Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience.
• 8+ years of experience in Product Design, UX, or a related discipline, including 3+ years of experience leading and developing Product Design teams.
• Demonstrated experience partnering closely with Product Management, Engineering, Research, and cross-functional stakeholders to define strategy and deliver customer-centric digital products.
• Experience leading teams through ambiguity, balancing long-term strategic thinking with day-to-day execution, and delivering measurable business and customer outcomes.
• Strong understanding of product design principles, interaction design, systems thinking, user-centered design, and modern product development practices.
• Experience using customer insights, qualitative and quantitative data, and AI-powered tools such as ChatGPT, GitHub Copilot, or similar technologies to improve team effectiveness and product outcomes.
• Excellent communication, stakeholder management, coaching, and organizational leadership skills, with the ability to influence across functions and levels.

Nice to Have

• Experience leading design teams in e-commerce, retail technology, marketplace, or other customer-facing digital product organizations.
• Experience scaling design systems, design operations, or cross-functional product development processes.
• Familiarity with experimentation, personalization, or data-informed product development.
• Experience leading organizational change, building high-performing teams, and mentoring emerging design leaders.
• Curiosity about emerging AI capabilities and experience helping teams adopt new technologies to improve design workflows and customer experiences.