Senior Manager, Practice Insights & AI

Based in any U.S. office, this role leads strategic business transformation initiatives that enhance practice management and operational excellence across the firm, with a focus on leveraging AI and emerging technologies to improve legal service delivery.

About the role

Acting as an internal consultant and trusted advisor to the practice management team, this position drives cross-functional and cross-office projects that deliver measurable improvements in performance, efficiency, and client service. The role collaborates with attorneys, practice managers, and internal stakeholders to align priorities with day-to-day operations, implement change initiatives, and assess their impact through data-driven insights and performance metrics.

The role joins a growing team supporting practice leaders in managing their groups, including Professional Development, Marketing & Client Development, Knowledge Management, Communications, Recruiting, Diversity, Career and Alumni Services, Technology, Human Resources, and Office Administration. This role reports to the Chief Legal Operations Officer.

Responsibilities

• Partner with practice management leadership and internal stakeholders to solve business challenges, refine organizational processes, and advance strategic and operational priorities.
• Lead transformation initiatives from strategy through execution, including initiatives that help the firm adapt to AI and other emerging technologies.
• Analyze how AI and emerging technologies influence legal service delivery and translate insights into opportunities to improve how the firm works, serves clients, and grows.
• Collaborate with the Chief Legal Operations Officer and firm leadership to define, develop, and drive the transformation roadmap—ensuring clear objectives, milestones, and outcomes aligned with strategic goals and competitive positioning.
• Support the Chief Legal Operations Officer and practice management leadership in optimizing organizational structures, resource allocation, and efforts to modernize business and legal operations.
• Design and implement frameworks to track performance and measure the impact of transformation initiatives.
• Support practice leaders in annual strategic planning and special projects related to operations.
• Conduct analysis to identify growth opportunities and anticipate potential risks, providing actionable insights to firm and practice leaders.
• Partner with practice managers to implement strategic initiatives and support the execution of change management priorities.
• Serve as a trusted advisor and thought partner to the Chief Legal Operations Officer, ensuring alignment across priorities and providing insights to inform decision-making.
• Build strong relationships with practice leaders, attorneys, and other internal stakeholders to promote cross-functional and cross-office collaboration.
• Serve as a central point of coordination for key initiatives, facilitating the successful adoption of new processes and cultural changes across the firm.
• Identify opportunities for innovation and process improvement to enhance the efficiency and effectiveness of business and legal operations.
• Monitor industry trends, including developments in AI and emerging technologies, and continuously build knowledge of the broader legal market to inform transformation roadmaps and deliver insights that keep the firm aligned with evolving client and market demands.

Qualifications

• Commitment to confidentiality, professionalism, and the firm’s values of excellence, collaboration, and innovation.
• Ability to handle confidential and sensitive information with discretion.
• Exceptional communication, facilitation, and interpersonal skills, with the ability to collaborate effectively across levels and functions.
• High degree of initiative and critical-thinking skills in exercising independent judgment and managing multiple priorities in a fast-paced, deadline-driven environment.
• Creative thinker open to considering multiple approaches to issues and collaborating with other leaders to develop and execute plans.
• Demonstrated ability to manage multiple complex projects and competing priorities in a dynamic environment.
• Excellent organizational skills, including the ability to work concurrently on a variety of projects with meticulous attention to detail.
• Highly motivated with a strategic focus and ability to understand and support firm goals, services, culture, and strategy.
• Awareness of current legal market trends, news, and innovations, including developments in AI and emerging technologies.
• Interest in and awareness of how AI and emerging technologies are shaping the delivery of legal services.
• Familiarity with legal project management concepts as they relate to how legal services are delivered and managed.
• Ability to work independently to solve problems involving technical issues and coordination with attorneys, non-attorney staff, and administrative departments.

Experience

• Minimum 5-7 years’ experience at a law firm and/or professional services organization in a similar role.
• Proven track record in project management, practice management, legal project management, business development, or legal operations.
• Experience with legal project management preferred.
• Interest in applying AI and emerging technologies to legal service delivery.
• MBA or equivalent preferred; bachelor’s degree required.

Pay

The annual compensation range for this position is $250,000 - $290,000. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits

• Health care
• Retirement benefits
• Paid days off, including sick time and vacation time
• Parental leave
• Basic life insurance
• Flexible Spending Accounts
• Discretionary, performance-based bonuses