Senior Manager, Placement Programs

About the Role

Launched in March 2013, the ASPCA Behavioral Rehabilitation Center is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under‑socialized dogs, such as those confiscated from puppy mills and hoarding situations. In 2017, the BRC relocated to a new permanent and expanded facility in Weaverville, North Carolina. The mission of the BRC is to share best practices, develop structured behavior modification programs for other animal welfare organizations and assist with these programs’ implementation, with the ultimate goal of maximizing lifesaving impact through partnership and collaboration with shelter partners across the country.

Under the direction of the Senior Director, Operations, the Senior Manager of Placement Programs oversees the Coordinator, Adoptions and Placement, and works with departments across the ASPCA to proactively promote, organize and execute the placement of every graduate from the BRC via placement partner and direct placement into adoptive homes. A critical function is serving as part of a harmonious, united team with shelter operations, shelter medicine, and animal behavior experts to provide balanced, integrative care that supports the behavioral health of the dogs in treatment. This role reports directly to the Senior Director, Operations and has one direct report.

Schedule

• In‑person position based at the Behavior Rehabilitation Center in Weaverville, NC
• Regularly 5 days per week (typically Monday through Friday)
• Available to work a flexible schedule when operationally needed, including days, evenings, weekends, and holidays as program needs require
• Ability to be “on‑call” on a rotating basis with other facility Senior Directors & Managers
• Schedules are subject to change as needed by the ASPCA
• Requires ability and willingness to travel up to 20% of the time, including at least once per quarter to transport animals or deploy to provide support in the field or temporary shelter environment

Pay

The target hiring range for this role is $75,000 – $79,000 annually. Starting pay depends on factors including education, training, experience, location, business needs, internal equity, market demands, and budgeted amount. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience; staff compensation may increase beyond the maximum hiring range based on performance over time.

Benefits

• Affordable health coverage, including medical, employer‑paid dental, and optional vision coverage
• Flexible time off: vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company‑paid holidays
• Competitive financial incentives and retirement savings: 401(k) plan with dollar‑for‑dollar match up to 4% plus an additional 4% employer contribution each year
• Robust professional development opportunities: classes, on‑the‑job training, coaching and mentorship with industry‑leading peers, internal mobility, opportunities to support in the field

Responsibilities

Animal Placement Program Development/Management

• Develop and implement direct adoption program enhancements and SOPs to help move graduates into adoptive homes
• Develop and expand adoption and adoption outreach efforts to streamline the direct adoption process and ensure a high‑quality experience for adopters and staff
• Collaborate with the Behavior & Operations teams to develop and maintain a working knowledge of graduates
• Coordinate with both teams to participate in treatments and playgroup regularly to gain a comprehensive understanding of each dog and gather engaging photos and videos of graduates
• Review graduate medical and behavioral documentation to ensure transparency, objectivity, and alignment with organizational standards and goals
• Collaborate with medical and behavioral teams to revise documentation as needed, ensuring consistency, professionalism, and a cohesive brand image for external stakeholders
• Assist in scheduling transports with Centralized Placement by working with medical, behavior, operations, and CP to ensure a smooth transition for dogs exiting the BRC
• Follow up on graduates who have been placed with a survey to gauge the success of the dog, the adopter, and the program
• Collaborate with Behavior Branch and Centralized Placement Team to onboard new shelter partners; conducting facility visits when necessary to review and introduce the BRC behavioral program
• Develop with the Behavior Branch and CP partner shelter shadowing opportunities as a perk for agencies to better understand graduates and feel more confident taking them for placement
• Prep dogs for transport to placement partners; collecting all documentation and supplies that need to travel with them
• Act as a point of contact for the Relocation Team and meet them to load graduate dogs for transports
• In coordination with the Centralized Placement team, transport dogs to partners as necessary, following all transport best practices indicated by the ASPCA Relocation Team
• Treat people with kindness and compassion, build trust through authenticity and follow‑through, prioritize well‑being, and build strong relationships through honest feedback loops

People Management

• Provide direct oversight to Coordinator, Adoptions and Placement
• Ensure team adheres to standard operating procedures, protocols, and regulatory requirements; maintain accurate records of compliance activities
• Collaborate with BRC leadership to develop, implement, and evaluate employee recognition milestones and engagement initiatives
• Arrange tasks and resources effectively to optimize workflow and ensure efficiency
• Set clear, achievable team goals, inspiring and motivating team members to perform at their best
• Facilitate ample and open communication within and across teams
• Directly and immediately address conflict and concerns as they arise, ensuring difficult conversations are productive, respectful, and meaningful
• Monitor and evaluate employee performance, fostering growth through coaching, regular and timely feedback, and formal appraisals
• Work with BRC leadership and the People Team to recruit, hire, and onboard new employees, and contribute to workforce planning
• Collaborate with BRC leadership and the Learning & Development Team to identify training needs and provide opportunities for professional development
• Assist Operations Leadership team by participating as Manager on Duty for daily