Senior Manager, People Operations
Springline Advisory · United States · 4 wk ago
RemoteRemoteHuman Resources$125k–$150k/yrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we only include sections that have real specific content. The posting includes: About Our Team (maybe not needed as heading? It's not one of the listed headings; we can ignore or maybe treat as About the role? Actually "About Our Team" is not a required heading; we can drop it as boilerplate? It's not navigation/legal; but it's descriptive about company. Could be considered part of About the role? The instruction: Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we only include sections that have real specific content. The posting includes: About Our Team (maybe not needed as heading? It's not one of the listed headings; we can ignore or maybe treat as About the role? Actually "About Our Team" is not a required heading; we can drop it as boilerplate? It's not navigation/legal; but it's descriptive about company. Could be considered part of About the role? The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings if present. The posting includes "About The Role" (that's a heading). Then "What You’ll Do" (responsibilities). Then "About You" (requirements/qualifications/skills). Then "Why Join Us" (benefits? maybe includes flexible work environment etc). Then "Estimated Salary Range:" (Pay). No explicit schedule. So we will create sections: About the role (content from About The Role paragraph). Responsibilities (content from What You’ll Do). Requirements (maybe combine About You bullet points). Qualifications (maybe same as requirements? Could split but we can combine). Skills (maybe from About You). Benefits (from Why Join Us). Pay (from Estimated Salary Range). Schedule: not present, so omit.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: equal opportunity employer line etc. Also remove "To learn more, visit springlineadvisory.com." maybe considered boilerplate? It's not navigation/legal but it's a link; could be considered promotional but maybe keep? It's not required; but we can keep as part of About Our Team? Might be considered fluff. Safer to drop it as it's not substantive about role. Also remove "Springline Advisory is an equal opportunity employer..." etc.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep details like responsibilities bullet points etc.
We need to use - for any list of duties/requirements/benefits, and
for prose.
Thus we need to parse the content.
Let's extract sections.
About The Role paragraph:
"The Senior Manager, People Operations is responsible for leading the day-to-day operations of the People function while ensuring a high-quality employee experience, strong compliance practices, and efficient execution of people programs and processes. This role serves as a key operational leader within the People team and partners closely with the Head of People Operations to implement People strategies, drive operational excellence, and build scalable processes that support a growing organization. The Senior Manager, People Operations provides deep expertise in benefits administration, leave management, HR compliance, HRIS administration, and employee lifecycle operations while maintaining a hands-on approach to execution. The ideal candidate thrives in fast-paced, evolving environments and is comfortable balancing strategic thinking with day-to-day operational responsibilities. This individual must be agile, resourceful, detail-oriented, and willing to roll up their sleeves to get work done."
We'll put that in
under
About the role
.
Responsibilities: "What You’ll Do" includes several bullet-like sentences but not formatted as list. It has headings: People Operations Leadership, Benefits Administration, Leave Administration & Accommodations, Compliance & Risk Management, HR Systems, Reporting & Data Integrity, Employee Relations & Manager Support. Each heading followed by sentences. We need to treat each duty as list items? The instruction: Use - for any list of duties/requirements/benefits. So we should convert each duty sentence into
- . Could also keep headings as
? Not allowed; only headings we can use are those listed. But we can still have for main sections; inside we can have - for list items. We could also keep the subheadings as plain text within
- ? Better to keep each duty as separate
- preserving the content. Could also group by subheading but not required.
Thus for Responsibilities we will create a
with each duty sentence as - . Need to preserve all details.
Let's list duties:
People Operations Leadership:
- Lead and manage daily People Operations activities and employee lifecycle processes, including onboarding, job changes, leaves of absence, and offboarding.
- Ensure operational excellence across People programs, policies, and services.
- Develop, document, and continuously improve People processes, workflows, service standards, and operating procedures.
- Identify opportunities to improve efficiency, automate processes, and enhance the employee experience.
- Serve as an escalation point for complex operational and employee-related matters.
- Partner with Payroll, Finance, Talent Acquisition, and business leaders to ensure seamless execution of People processes.
- Monitor service delivery, identify trends, and recommend operational improvements.
- Support the development and execution of People Operations goals, priorities, and projects.
Benefits Administration:
- Lead administration of all employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefit offerings.
- Manage relationships with benefit brokers and vendors.
- Oversee benefit enrollments, qualifying life events, and employee communications.
- Lead annual open enrollment planning, communication, and execution.
- Resolve complex employee benefit issues and provide guidance to leaders and team members.
- Monitor benefit program effectiveness and support evaluation of future enhancements.
- Ensure accurate administration and compliance of all benefit plans and programs.
Leave Administration & Accommodations:
- Serve as the organization's primary subject matter expert for leave administration and accommodations.
- Administer and oversee FMLA, ADA accommodations, state-paid leave programs, workers' compensation, military leave, and personal leaves of absence.
- Guide employees and managers through leave and accommodation processes.
- Ensure timely and accurate documentation and communication throughout the leave lifecycle.
- Monitor federal, state, and local legislative changes impacting leave administration and accommodations.
- Maintain compliant leave practices across all applicable jurisdictions.
Compliance & Risk Management:
- Ensure compliance with federal, state, and local employment laws and regulations across multiple states.
- Maintain and update People policies, procedures, forms, and required notices.
- Conduct audits of People data, records, and processes to ensure compliance and accuracy.
- Advise leaders on employment-related compliance requirements and best practices.
- Support employee relations matters, workplace investigations, corrective actions, and policy interpretation as needed.
- Maintain a strong focus on risk mitigation through consistent and compliant People practices.
- Partner with internal stakeholders to ensure People processes align with organizational policies and requirements.
HR Systems, Reporting & Data Integrity:
- Serve as a primary administrator and subject matter expert for UKG Pro and related People systems.
- Ensure employee data integrity through regular audits, reporting, and process controls.
- Manage HR workflows, business processes, system configurations, and reporting.
- Develop and maintain operational metrics, dashboards, and reports.
- Partner with internal stakeholders to improve data quality and reporting capabilities.
- Identify opportunities to leverage technology to improve efficiency and team member experience.
- Maintain documentation and governance related to HR systems and processes.
Employee Relations & Manager Support:
- Provide coaching and guidance to managers on employee relations matters, policy interpretation, performance management, and workplace concerns.
- Support investigations and documentation related to employee issues.
- Promote consistent application of company policies and practices.
- Partner with leaders to resolve workplace concerns in a practical, compliant, and business-focused manner.
- Support manager capability by providing guidance, resources, and best practices.
Now About You (requirements/qualifications/skills). The paragraph:
"About You Bachelor's degree in Human Resources, Business Administration, or a related field preferred.SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent certification preferred.8+ years of progressive Human Resources experience with a strong focus on People Operations and 3+ years of leadership or management experience.Extensive experience administering employee benefits programs.Extensive experience managing leaves of absence and ADA accommodations.Strong knowledge of multi-state employment laws and compliance requirements.Demonstrated experience operating successfully in a fast-paced, high-growth, and evolving organization.Experience supporting startup environments or organizations undergoing significant growth and change.Demonstrated success creating, improving, and scaling People Operations processes.Advanced experience administering and optimizing UKG Pro, including workflows, reporting, business processes, and employee data management.Experience managing employee relations matters and collaborating with leaders on workforce issues.Professional services experience preferred."
We need to split into Requirements, Qualifications, Skills maybe. But we can combine into one section "Requirements" with list items. However instruction says use headings like Requirements, Qualifications, Skills. We could create three sections but risk thin sections. Better to create one "Requirements" section with list items covering all. But we must not create empty sections. We'll create
Requirements
with - each item.
But we also might want to separate "Qualifications" for certifications/education, and "Skills" for experience. However risk of thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So better to have one Requirements section that includes all.
Thus we will have
Requirements
with list items.
Now Benefits: "Why Join Us" paragraph:
"We’re growing rapidly and constantly evolving, allowing our team members to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting your happiness, career trajectory, and overall well-being by providing: Flexible Work Environment: This is a fully remote role that offers flexibility to balance your work and personal life while contributing to an exciting vision and team.Dynamic and Innovative Work: An opportunity to play a critical role within a rapidly growing firm with a supportive and collaborative culture.Growth Opportunities: A dynamic and supportive environment where your contributions will directly impact the firm’s growth and success and share in the rewards.Collaborative Culture: A team-oriented culture that values innovation, entrepreneurial spirit, and growth mindset."
We need to turn into list items. Also note there is a colon after each benefit label. We'll keep as list items.
Thus Benefits
with - each.
Pay: "Estimated Salary Range: $125,000 - $150,000. This salary range is a good faith estimate based on the responsibilities of the role and typical market data across multiple U.S. geographies. Actual pay will depend on the candidate’s location, depth of experience, specialized skills, and overall qualifications."
We'll put in
Pay
with containing that text.
Schedule: not present, omit.
Now we need to ensure we don't include boilerplate like "Springline Advisory is an equal opportunity employer..." etc. Remove.
Also remove "To learn more, visit springlineadvisory.com." from About Our Team.
Also remove "About Our Team" paragraph entirely? It's not required heading; but could be considered part of About the role? It's about company. Might be considered substantive but not under any of the allowed headings. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we cannot have other headings, but we should follow that pattern. Probably we should omit the About Our Team paragraph as it's not under those headings and could be considered boilerplate? It's descriptive but not required. Safer to omit.
Thus final HTML fragment:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Benefits
- ...
...
Pay
...
Make sure no extra whitespace? It's fine.
Now craft the content exactly as from
- for any list of duties/requirements/benefits, and
for prose. Thus we need to parse the content. Let's extract sections. About The Role paragraph: "The Senior Manager, People Operations is responsible for leading the day-to-day operations of the People function while ensuring a high-quality employee experience, strong compliance practices, and efficient execution of people programs and processes. This role serves as a key operational leader within the People team and partners closely with the Head of People Operations to implement People strategies, drive operational excellence, and build scalable processes that support a growing organization. The Senior Manager, People Operations provides deep expertise in benefits administration, leave management, HR compliance, HRIS administration, and employee lifecycle operations while maintaining a hands-on approach to execution. The ideal candidate thrives in fast-paced, evolving environments and is comfortable balancing strategic thinking with day-to-day operational responsibilities. This individual must be agile, resourceful, detail-oriented, and willing to roll up their sleeves to get work done." We'll put that in
under
About the role
. Responsibilities: "What You’ll Do" includes several bullet-like sentences but not formatted as list. It has headings: People Operations Leadership, Benefits Administration, Leave Administration & Accommodations, Compliance & Risk Management, HR Systems, Reporting & Data Integrity, Employee Relations & Manager Support. Each heading followed by sentences. We need to treat each duty as list items? The instruction: Use- for any list of duties/requirements/benefits. So we should convert each duty sentence into
- . Could also keep headings as
? Not allowed; only headings we can use are those listed. But we can still have
for main sections; inside we can have
- for list items. We could also keep the subheadings as plain text within
- ? Better to keep each duty as separate
- preserving the content. Could also group by subheading but not required.
Thus for Responsibilities we will create a
- with each duty sentence as
- . Need to preserve all details.
Let's list duties:
People Operations Leadership:
- Lead and manage daily People Operations activities and employee lifecycle processes, including onboarding, job changes, leaves of absence, and offboarding.
- Ensure operational excellence across People programs, policies, and services.
- Develop, document, and continuously improve People processes, workflows, service standards, and operating procedures.
- Identify opportunities to improve efficiency, automate processes, and enhance the employee experience.
- Serve as an escalation point for complex operational and employee-related matters.
- Partner with Payroll, Finance, Talent Acquisition, and business leaders to ensure seamless execution of People processes.
- Monitor service delivery, identify trends, and recommend operational improvements.
- Support the development and execution of People Operations goals, priorities, and projects.
Benefits Administration:
- Lead administration of all employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefit offerings.
- Manage relationships with benefit brokers and vendors.
- Oversee benefit enrollments, qualifying life events, and employee communications.
- Lead annual open enrollment planning, communication, and execution.
- Resolve complex employee benefit issues and provide guidance to leaders and team members.
- Monitor benefit program effectiveness and support evaluation of future enhancements.
- Ensure accurate administration and compliance of all benefit plans and programs.
Leave Administration & Accommodations:
- Serve as the organization's primary subject matter expert for leave administration and accommodations.
- Administer and oversee FMLA, ADA accommodations, state-paid leave programs, workers' compensation, military leave, and personal leaves of absence.
- Guide employees and managers through leave and accommodation processes.
- Ensure timely and accurate documentation and communication throughout the leave lifecycle.
- Monitor federal, state, and local legislative changes impacting leave administration and accommodations.
- Maintain compliant leave practices across all applicable jurisdictions.
Compliance & Risk Management:
- Ensure compliance with federal, state, and local employment laws and regulations across multiple states.
- Maintain and update People policies, procedures, forms, and required notices.
- Conduct audits of People data, records, and processes to ensure compliance and accuracy.
- Advise leaders on employment-related compliance requirements and best practices.
- Support employee relations matters, workplace investigations, corrective actions, and policy interpretation as needed.
- Maintain a strong focus on risk mitigation through consistent and compliant People practices.
- Partner with internal stakeholders to ensure People processes align with organizational policies and requirements.
HR Systems, Reporting & Data Integrity:
- Serve as a primary administrator and subject matter expert for UKG Pro and related People systems.
- Ensure employee data integrity through regular audits, reporting, and process controls.
- Manage HR workflows, business processes, system configurations, and reporting.
- Develop and maintain operational metrics, dashboards, and reports.
- Partner with internal stakeholders to improve data quality and reporting capabilities.
- Identify opportunities to leverage technology to improve efficiency and team member experience.
- Maintain documentation and governance related to HR systems and processes.
Employee Relations & Manager Support:
- Provide coaching and guidance to managers on employee relations matters, policy interpretation, performance management, and workplace concerns.
- Support investigations and documentation related to employee issues.
- Promote consistent application of company policies and practices.
- Partner with leaders to resolve workplace concerns in a practical, compliant, and business-focused manner.
- Support manager capability by providing guidance, resources, and best practices.
Now About You (requirements/qualifications/skills). The paragraph:
"About You Bachelor's degree in Human Resources, Business Administration, or a related field preferred.SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent certification preferred.8+ years of progressive Human Resources experience with a strong focus on People Operations and 3+ years of leadership or management experience.Extensive experience administering employee benefits programs.Extensive experience managing leaves of absence and ADA accommodations.Strong knowledge of multi-state employment laws and compliance requirements.Demonstrated experience operating successfully in a fast-paced, high-growth, and evolving organization.Experience supporting startup environments or organizations undergoing significant growth and change.Demonstrated success creating, improving, and scaling People Operations processes.Advanced experience administering and optimizing UKG Pro, including workflows, reporting, business processes, and employee data management.Experience managing employee relations matters and collaborating with leaders on workforce issues.Professional services experience preferred."
We need to split into Requirements, Qualifications, Skills maybe. But we can combine into one section "Requirements" with list items. However instruction says use headings like Requirements, Qualifications, Skills. We could create three sections but risk thin sections. Better to create one "Requirements" section with list items covering all. But we must not create empty sections. We'll create
Requirements
with- each item.
But we also might want to separate "Qualifications" for certifications/education, and "Skills" for experience. However risk of thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So better to have one Requirements section that includes all.
Thus we will have
Requirements
with list items. Now Benefits: "Why Join Us" paragraph: "We’re growing rapidly and constantly evolving, allowing our team members to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting your happiness, career trajectory, and overall well-being by providing: Flexible Work Environment: This is a fully remote role that offers flexibility to balance your work and personal life while contributing to an exciting vision and team.Dynamic and Innovative Work: An opportunity to play a critical role within a rapidly growing firm with a supportive and collaborative culture.Growth Opportunities: A dynamic and supportive environment where your contributions will directly impact the firm’s growth and success and share in the rewards.Collaborative Culture: A team-oriented culture that values innovation, entrepreneurial spirit, and growth mindset." We need to turn into list items. Also note there is a colon after each benefit label. We'll keep as list items. ThusBenefits
with- each.
Pay: "Estimated Salary Range: $125,000 - $150,000. This salary range is a good faith estimate based on the responsibilities of the role and typical market data across multiple U.S. geographies. Actual pay will depend on the candidate’s location, depth of experience, specialized skills, and overall qualifications."
We'll put in
Pay
withcontaining that text. Schedule: not present, omit. Now we need to ensure we don't include boilerplate like "Springline Advisory is an equal opportunity employer..." etc. Remove. Also remove "To learn more, visit springlineadvisory.com." from About Our Team. Also remove "About Our Team" paragraph entirely? It's not required heading; but could be considered part of About the role? It's about company. Might be considered substantive but not under any of the allowed headings. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we cannot have other headings, but we should follow that pattern. Probably we should omit the About Our Team paragraph as it's not under those headings and could be considered boilerplate? It's descriptive but not required. Safer to omit. Thus final HTML fragment:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Benefits
- ... ...
Pay
...
Make sure no extra whitespace? It's fine. Now craft the content exactly as from
- each.
Pay: "Estimated Salary Range: $125,000 - $150,000. This salary range is a good faith estimate based on the responsibilities of the role and typical market data across multiple U.S. geographies. Actual pay will depend on the candidate’s location, depth of experience, specialized skills, and overall qualifications."
We'll put in
- each item.
But we also might want to separate "Qualifications" for certifications/education, and "Skills" for experience. However risk of thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So better to have one Requirements section that includes all.
Thus we will have
- . Need to preserve all details.
Let's list duties:
People Operations Leadership:
- Lead and manage daily People Operations activities and employee lifecycle processes, including onboarding, job changes, leaves of absence, and offboarding.
- Ensure operational excellence across People programs, policies, and services.
- Develop, document, and continuously improve People processes, workflows, service standards, and operating procedures.
- Identify opportunities to improve efficiency, automate processes, and enhance the employee experience.
- Serve as an escalation point for complex operational and employee-related matters.
- Partner with Payroll, Finance, Talent Acquisition, and business leaders to ensure seamless execution of People processes.
- Monitor service delivery, identify trends, and recommend operational improvements.
- Support the development and execution of People Operations goals, priorities, and projects.
Benefits Administration:
- Lead administration of all employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefit offerings.
- Manage relationships with benefit brokers and vendors.
- Oversee benefit enrollments, qualifying life events, and employee communications.
- Lead annual open enrollment planning, communication, and execution.
- Resolve complex employee benefit issues and provide guidance to leaders and team members.
- Monitor benefit program effectiveness and support evaluation of future enhancements.
- Ensure accurate administration and compliance of all benefit plans and programs.
Leave Administration & Accommodations:
- Serve as the organization's primary subject matter expert for leave administration and accommodations.
- Administer and oversee FMLA, ADA accommodations, state-paid leave programs, workers' compensation, military leave, and personal leaves of absence.
- Guide employees and managers through leave and accommodation processes.
- Ensure timely and accurate documentation and communication throughout the leave lifecycle.
- Monitor federal, state, and local legislative changes impacting leave administration and accommodations.
- Maintain compliant leave practices across all applicable jurisdictions.
Compliance & Risk Management:
- Ensure compliance with federal, state, and local employment laws and regulations across multiple states.
- Maintain and update People policies, procedures, forms, and required notices.
- Conduct audits of People data, records, and processes to ensure compliance and accuracy.
- Advise leaders on employment-related compliance requirements and best practices.
- Support employee relations matters, workplace investigations, corrective actions, and policy interpretation as needed.
- Maintain a strong focus on risk mitigation through consistent and compliant People practices.
- Partner with internal stakeholders to ensure People processes align with organizational policies and requirements.
HR Systems, Reporting & Data Integrity:
- Serve as a primary administrator and subject matter expert for UKG Pro and related People systems.
- Ensure employee data integrity through regular audits, reporting, and process controls.
- Manage HR workflows, business processes, system configurations, and reporting.
- Develop and maintain operational metrics, dashboards, and reports.
- Partner with internal stakeholders to improve data quality and reporting capabilities.
- Identify opportunities to leverage technology to improve efficiency and team member experience.
- Maintain documentation and governance related to HR systems and processes.
Employee Relations & Manager Support:
- Provide coaching and guidance to managers on employee relations matters, policy interpretation, performance management, and workplace concerns.
- Support investigations and documentation related to employee issues.
- Promote consistent application of company policies and practices.
- Partner with leaders to resolve workplace concerns in a practical, compliant, and business-focused manner.
- Support manager capability by providing guidance, resources, and best practices.
Now About You (requirements/qualifications/skills). The paragraph:
"About You Bachelor's degree in Human Resources, Business Administration, or a related field preferred.SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent certification preferred.8+ years of progressive Human Resources experience with a strong focus on People Operations and 3+ years of leadership or management experience.Extensive experience administering employee benefits programs.Extensive experience managing leaves of absence and ADA accommodations.Strong knowledge of multi-state employment laws and compliance requirements.Demonstrated experience operating successfully in a fast-paced, high-growth, and evolving organization.Experience supporting startup environments or organizations undergoing significant growth and change.Demonstrated success creating, improving, and scaling People Operations processes.Advanced experience administering and optimizing UKG Pro, including workflows, reporting, business processes, and employee data management.Experience managing employee relations matters and collaborating with leaders on workforce issues.Professional services experience preferred."
We need to split into Requirements, Qualifications, Skills maybe. But we can combine into one section "Requirements" with list items. However instruction says use headings like Requirements, Qualifications, Skills. We could create three sections but risk thin sections. Better to create one "Requirements" section with list items covering all. But we must not create empty sections. We'll create