Senior Manager Payer and Patient Data Management Global Capability Owner

Essential Functions/Responsibilities

• Key Responsibilities:

Define and articulate the capability vision and outcomes aligned to global and franchise priorities. Lead the ongoing evolution of the commercial Payer and Patient Data Management roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback and aligned with customer experience data strategy.

Translate business needs into well-defined capability requirements and user stories for commercial Payer and Patient Data Management that enable efficient and high-quality delivery. Drive the execution of the capability strategy for commercial Payer and Patient Data Management, own and continuously evolve the Commercial Data Management roadmap across Payer and Patient data capabilities by leading domain-specific roadmap discussions - gathering user feedback, identifying business needs, and surfacing insights that inform prioritization and trade-off decisions.

Collaborate with business stakeholders to ensure the CX Payer and Patient Data Management global capability team delivers solutions that are strategically aligned with key business outcomes and defined success metrics. Partner closely with Global Capability Owners and Tech Lead to align capability priorities with data architecture, platform capabilities, and technical feasibility, ensuring trade-offs support global data strategy and delivery sequencing.

Ensure clarity and quality of capability requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs. Partner across the Customer Experience Organization to support seamless integration and ongoing capability evolution to support scalability, flexibility, and compliance requirements.

Provide a trusted patient and payer data foundation that enables business teams to make informed decisions on targeting, account planning, and aligned engagement across the organization.

Leverage user insights and engagement data to shape Commercial Payer and Patient Data Management capabilities that drive an improved customer experience (for both internal and external users). Lead and participate in discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development.

Partner across Global Capability teams to support the delivery of scalable, reusable Commercial Payer and Patient Data Management capabilities. Monitor capability adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.

Provide feedback on enterprise platforms and architecture, driving continuous improvement in outcomes and data quality, usability, and performance while leveraging standardized enterprise solutions. Leverage outcome metrics to support the articulation of the capability's value proposition and its impact, promoting capability awareness across CX operations and fostering a culture of engagement and feedback in partnership with Activation.

Qualifications

• Required:

Education and Licenses: Bachelor's degree in business, technology, data/analytics, life sciences, or related field. 7+ years of experience in capability management, capability ownership, data management, business analysis, or digital capability operations, preferably supporting enterprise data or customer data capabilities.

Demonstrated experience contributing to roadmap delivery and writing capability requirements across cross-functional teams. Experience working with global data platforms and solutions (e.g., MDM, CRM, CDP, data fabric/mesh, analytics platforms, reporting tools) supporting payer and patient data domains.

Strong understanding of commercial patient and payer data, and how they support business needs in pharmaceutical or healthcare industries.

Preferred / Additional Qualifications

• Advanced degree (MBA or relevant graduate degree) preferred.
• Experience working in the capability operating model.
• Experience partnering with enterprise platform teams or capability teams supporting digital and operational capabilities.
• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.