Senior Manager, Order Management (Revenue Operations)

About the role

We are seeking a Senior Manager, Order Management to lead our Americas Order Management function within a global SaaS environment. This role sits at the intersection of Sales, Finance, Revenue Accounting, and Deal Desk, ensuring that complex customer transactions are structured, processed, and billed accurately — with a clear understanding of downstream financial impact.

Responsibilities

• Lead end-to-end Order Management and billing operations across the Americas, ensuring accuracy, completeness, and compliance
• Serve as a key decision-maker for complex and non-standard deals, ensuring alignment with revenue recognition policies and financial controls
• Closely partner with Revenue Accounting, Finance, Sales, and Deal Desk to validate contract terms, pricing structures, and billing outcomes
• Drive improvements in billing accuracy, process efficiency, and internal controls (SOX compliance)
• Support and stabilize month-end and quarter-end close cycles, reducing escalations and improving cross-functional coordination
• Lead and develop a distributed global team (~10–15), primarily offshore, driving performance, prioritization, and accountability
• Identify and resolve complex exceptions and operational gaps, applying structured, data-driven problem-solving
• Support ongoing Lead-to-Cash transformation initiatives, including automation, system enhancements, and process standardization
• Establish scalable workflows that shift the team from manual execution to analytical, high-value work

Requirements

• 8–12+ years in Order-to-Cash, Billing, Revenue Operations, or Revenue Accounting
• Experience operating in a SaaS or complex contract-based environment
• Strong understanding of revenue recognition principles (ASC 606 or equivalent)
• Proven ability to work across Sales, Finance, Legal, and RevOps
• Experience managing teams and driving performance at scale

Qualifications

• Background in Accounting, Audit (Big 4), or Revenue Accounting
• Experience supporting or owning month-end close and financial reporting processes
• Exposure to SOX controls and internal audit requirements
• Experience with systems such as Salesforce, CPQ, Zuora, NetSuite, or similar