Senior Manager, Operations – Production Control & Planning

About the role

We are seeking a Senior Manager, Operations – Production Control & Planning to lead daily operational planning and execution at our Henderson Distribution Center. The role involves orchestrating workflow, staffing alignment, and production control to consistently deliver customer Service Level Agreements (SLAs) while maintaining high standards for safety, cost efficiency, quality, and workforce performance.

Responsibilities

• Lead daily production control and planning for the Henderson Distribution Center, overseeing workflow execution and coordination of customer order volumes into the facility
• Ensure planning activities align workload with staffing levels to optimize flow and consistently meet or exceed customer SLAs, Distribution Center Cost per Unit (CPU), and Units per Hour (UPH) targets
• Publish and clearly communicate daily operational changes, special requirements, and priorities to all shifts
• Partner with Technical Services and Business Technology teams to schedule downtime for preventive maintenance, system upgrades, and operational modifications
• Collaborate with Finance and Network Strategy to align forecast assumptions with financial planning and reporting requirements; develop and communicate adjusted operational plans based on guidance
• Lead weekly demand planning reviews to communicate staffing and schedule adjustments and ensure operational readiness
• Engage HR leadership to assess and advise on staffing plans or changes that may impact the Collective Bargaining Agreement (CBA)
• Maintain daily engagement with Customer and Logistics Service teams to assess available work, customer requirements, and service opportunities
• Communicate customer-facing concerns and risks to the Distribution Center Director and support corrective actions to close performance gaps
• Escalate transportation, routing, or outbound shipment issues as needed to minimize service disruptions
• Own the daily KPI dashboard, ensuring accurate, timely reporting for both Distribution Center and Network visibility
• Ensure performance and quality metrics are accurately captured, validated, and communicated daily to leadership and operations teams
• Coordinate and compile data for the Distribution Center Monthly Business Review (MBR)
• Develop and maintain robust staffing plans for Ecommerce inbound and outbound operations to ensure year-round SLA adherence
• Coordinate with site Operations leadership to facilitate labor sharing across Ecommerce and DC operations when required
• Partner with Distribution Center and Ecommerce teams to resolve inbound supply gaps and execution challenges
• Serve as the Henderson DC Operations Project Subject Matter Expert, providing technical and process input for key initiatives and identifying team members to support implementation and change adoption
• Lead chargeback reduction initiatives for the Henderson Distribution Center
• Support and execute change management strategies to ensure adoption of new processes, systems, and operational improvements
• Uphold company values and Levi Strauss & Co. expectations
• Perform other duties as assigned

Management Responsibilities

• Hire, lead, and develop team members through effective recruitment, performance management, and ongoing professional development
• Mentor and coach supervisors and operations managers, building leadership capability, accountability, and a strong performance-driven culture
• Build effective working relationships at all levels of the organization, promoting collaboration and alignment across functions

Qualifications

• 10+ years of progressive distribution center experience, with at least 3 years in a leadership role within a medium to large facility
• Proven experience in Direct-to-Consumer (DTC) and wholesale fulfillment environments with fluctuating volumes
• Strong understanding of distribution financials and cost measurements, including direct and indirect labor, fixed and variable expenses, CPU, UPH, and related metrics
• Experience working with Warehouse Management Systems (WMS) and supporting technologies
• Solid understanding of distribution flow, systems integration, and automation
• Demonstrated ability to establish executable plans, including contingency and scenario planning
• Proven ability to lead, motivate, and hold large teams accountable for operational results
• Strong problem-solving capability with the ability to quickly assess complex situations and develop practical solutions
• Ability to work cross-functionally and manage stakeholders with competing priorities