Senior Manager, Operations

Essential Duties And Responsibilities

• Planning & Operational Oversight: Forecast what is to be done on a week-to-week basis, when, and by whom
  • Analyze and forecast factors that affect results to maximize efficiency
  • Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results
• OPS Compliance: Utilize the OPS System
  • Monitor work authorizations (I5 tools, job status reports, etc.)
  • Share manpower, resources, and tools across branches as needed
• Team Leadership & Development: Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment
  • Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
  • Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.)
  • Provide performance appraisals, feedback and growth opportunities for team members
  • Promote continuous learning, professional development, and improvements
• Customer Relations & Service: Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business
  • Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
  • Take prompt action to resolve any customer complaints
• Financial Management & Profitability: Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency
  • Achieve minimum budgeted net profit for branch
  • Manage billing and collections
  • Track accounts receivable and managing working capital
  • Achie minimum productivity requirements
  • Possess prospecting skills to ensure growth targets
• Safety/Hazard Recognition & Elimination: Pre-plan and identify the methods to eliminate hazards daily by work task
  • Execute skill in observing habits and hazards of others and bringing it to their attention
  • Uphold safety as the most important goal of our company
  • Support goal of achieving zero accidents
  • Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed
  • Obtain safety training as expected by all company personnel

Qualifications And Requirements

• High School Diploma (or equivalent) required
• Bachelor's Degree in Engineering (or related field) preferred
• 10+ years experience in engineering, project management, or technical leadership
• Past leadership or supervisory experience strongly preferred
• Familiarity with electrical power distribution, motion control, and project management tools

Experience, Skill & Abilities

• Positive safety attitude and personal integrity -- both are non-negotiable
• Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
• Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes
• Proven ability to manage risk and profitability successfully
• Strong interpersonal and leadership skills; including the ability to manage diverse personalities
• Decisive and solutions-oriented
• Excellent customer service orientation; able to build trust with internal teams and external clients
• Able to work independently and as a team leader, with the ability to guide and motivate others

Physical Requirements

• Office and field environment requiring sitting and standing
• Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk