Senior Manager, Operations

About the role

Reporting directly to the CEO and managing the build out and operations of our newest FC in Indianapolis, IN, this is a unique opportunity to join a team of rock stars and help build something great. We are growing rapidly and dreaming big, and in this role, you’ll get a chance to learn a ton, take on a lot of responsibility, and make a big impact. This is an excellent opportunity for someone early in their career who is eager to work hard, grow quickly as a leader, and gain a general manager's perspective of leading an operation.

Responsibilities

• Lead all aspects of fulfillment center (FC), responsible for the overall safety, quality, performance and customer experience of operations.
• Foster a safe work environment and lead a safety-first culture in your FC.
• Develop and implement safety initiatives to maintain and improve operations safety.
• Actively share your knowledge and improvements made in your site through the FC network, and help shape and implement new policies and processes to continually strengthen the safety culture throughout the company.
• Build a pipeline of operations leadership talent.
• Drive the creation of quality initiatives and process improvements, drawing on the principles of Six Sigma and Lean and relying heavily on data analysis, to enable the department and the site to meet and exceed business plan goals.
• Actively develop managers by sourcing and nurturing their ideas, coaching them on the principles of Six Sigma and Lean, and rolling ideas from your team into the creation of improvement plans for your FC, and ultimately, to share your best practices across the Mochila FC network.
• Review work forecasts and determine staffing needs to meet the daily, weekly, and monthly, production goals, making adjustments as is needed and appropriate to ensure client experience and budget goals are achieved.
• Provide exceptional support directly to clients: Manage accounts to ensure the client’s success, both operationally and financially, as well as assist with the onboarding of new clients.
• Help shape company policy based on client interactions.
• Actively develop new ideas and improvement initiatives, as well as help shape company policy, that support the company strategy and vision.
• Participate in strategic planning projects with company leadership to develop operational plans based on your innovations and improvements.

Qualifications

• A completed Bachelor’s Degree from an accredited university; a degree in Engineering, Operations, Supply Chain, Logistics, Business, Statistics, Mathematics, or related field is preferred.
• Direct management experience of an hourly workforce in a manufacturing, production, or distribution environment.
• Experience as the sole leader for an operation in a logistics or manufacturing environment or demonstrated potential and hungerto grow quickly.
• Excellent written and oral communication skills including an ability to communicate with the senior leadership team, clients, and warehouse staff.
• Ability to manage a team using performance metrics, as well as the ability to analyze data to identify opportunities to improve performance.
• Ability and enthusiasm to learn new software applications and technologies.
• Interest in long-term career development with a rapidly growing and innovative company.