Senior Manager, Office Services

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work. We are currently the top-ranked consulting firm on Glassdoor's Best Places to Work list and have earned the #1 overall spot a record seven times.

About the role

You'll join Bain's Business Operations team, partnering closely with local leadership, Executive Assistants, Events, Office Services, Facilities, and regional Operations teams. You'll also collaborate with vendors, landlords, and cross-office colleagues across North America to deliver an exceptional workplace experience for our employees, clients, and visitors.

WHO YOU'LL WORK WITH

You'll lead the Office Services and Facilities teams supporting Bain's San Francisco and Palo Alto offices. You'll oversee day-to-day office operations, facilities management, workplace services, vendor partnerships, and office safety while helping create an exceptional environment for our people and clients.

WHERE YOU'LL FIT WITHIN THE TEAM

This is a full-time, onsite position based in either our San Francisco or Palo Alto office and requires in-office presence five days per week.

WHAT YOU'LL DO

• Office Operations

• Lead the Office Services and Facilities teams across the Bay Area offices, fostering a high-performing, customer-focused culture.
• Oversee the daily operation of shared spaces, including reception, conference facilities, office cafés, and common areas.
• Establish operational priorities while managing facilities, space planning, workplace projects, and office improvements.
• Develop, manage, and monitor facilities and office services budgets, including café operations, maintenance, and vendor expenditures.
• Manage procurement activities and negotiate contracts across multiple office locations.
• Coach, mentor, and develop team members while supporting performance and career growth.
• Collaborate with Operations teams across North America to share best practices, coordinate supplier relationships, and provide business continuity support.
• Identify opportunities to improve workplace services and operational efficiency.

• Office Safety & Security

• Lead office safety, business continuity, and emergency preparedness programs.
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• Coordinate Crisis Management, Fire Warden, and First Responder teams, including training and emergency drills.
• Ensure building systems—including mechanical, fire and life safety, elevators, and security systems—operate effectively and reliably.
• Manage relationships with landlords, service providers, and external vendors.
• Support lease administration, reporting, due diligence, and real estate initiatives.
• Oversee construction, renovation, and office move projects.
• Negotiate vendor contracts and monitor service quality, contract compliance, and invoice accuracy.
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• Partner with business stakeholders to identify workplace improvements and implement operational initiatives.

• Vendor & Real Estate Management

• Manage relationships with landlords, service providers, and external vendors.
• Support lease administration, reporting, due diligence, and real estate initiatives.
• Oversee construction, renovation, and office move projects.
• Negotiate vendor contracts and monitor service quality, contract compliance, and invoice accuracy.
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• Partner with business stakeholders to identify workplace improvements and implement operational initiatives.

ABOUT YOU

We're looking for a collaborative leader who combines operational excellence with exceptional customer service and enjoys building high-performing teams. Required Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field, or an equivalent combination of education, training, and experience.
• At least five years of experience in office services, facilities management, or workplace operations within a professional services environment.
• Previous people management experience with a demonstrated ability to coach, develop, and lead teams.
• Experience managing budgets, purchasing, leases, contracts, and vendor relationships.
• Excellent organizational, communication, interpersonal, and problem-solving skills.
• Able to manage confidential information with discretion.
• Strong customer service orientation with the ability to build relationships across all levels of an organization.
• Proficiency with Microsoft Office applications.

Preferred Qualifications:

• Experience with CAD or CAFM systems.
• IFMA Certified Facilities Manager (CFM) certification or equivalent.
• Bilingual in Spanish a plus.

WORKING ARRANGEMENTS

This is an onsite position based in our San Francisco office and requires working in the office Monday through Friday during regular business hours.

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain's best-in-class benefits package. Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

• In California, the good-faith, reasonable annualized full-time salary range for this role is between $107,500 and $129,000.
• Anual discretionary performance bonus.
• 4.5% 401(k) company contribution, which increases after three years of service and is 100% vested upon start date.
• Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection, and stability in the areas most important to you and your family.
• Bain pays 100% of individual employee premiums for medical, dental, and vision programs, offering one of the most comprehensive medical plans available without impacting your paycheck.
• Generous paid time off, including parental leave, sick leave, and paid holidays.
• Fully vested 401(k) company contribution.
• Paid life and long-term disability insurance.
• Annual fitness reimbursements.